The following primary roles are defined for VeloCloud:

  • IT Administrator (or Administrator)
  • Site Contact at each site where a VeloCloud Edge device is deployed
  • IT Operator (or Operator)
  • IT Partner (or Partner)

Administrator

The Administrator configures, monitors, and administers the VeloCloud service operation. There are three Administrator roles:

Administrator Role Description
Enterprise Standard Admin Can perform all configuration and monitoring tasks.
Enterprise Superuser Can perform the same tasks as an Enterprise Standard Admin and can also create additional users with the Enterprise Standard Admin, Enterprise MSP, and Customer Support role.
Enterprise Support Can perform configuration review and monitoring tasks but cannot view user identifiable application statistics and can only view configuration information.
Note: An Administrator should be thoroughly familiar with networking concepts, web applications, and requirements and procedures for the Enterprise.

Site Contact

The Site Contact is responsible for VeloCloud Edge physical installation and activation with the VeloCloud service. The Site Contact is a non-IT person who has the ability to receive an email and perform the instructions in the email for Edge activation.

Operator

The Operator can perform all of the tasks that an Administrator can perform, plus additional operator-specific tasks – such as create and manage customers, Cloud Edges, and Gateways. There are four Operator roles:

Operator Role Description
Standard Operator Can perform all configuration and monitoring tasks.
Superuser Operator Can view and create additional users with the Operator roles.
Business Specialist Operator Can create and manage customer accounts.
Customer Support Operator Can monitor Edges and activity.

An Operator should be thoroughly familiar with networking concepts, web applications, and requirements and procedures for the Enterprise.

Partner

The Partner can perform all of the tasks that an Administrator can perform, along with additional Partner specific tasks – such as creating and managing customers. There are four Partner roles:

Partner Role Description
Standard Admin Can perform all configuration and monitoring tasks.
Superuser Can view and create additional users with the Partner roles.
Business Specialist Can perform configuration and monitoring tasks but cannot view user identifiable application statistics.
Customer Support Can perform configuration review and monitoring tasks but cannot view user identifiable application statistics and can only view configuration information.

A Partner should be thoroughly familiar with networking concepts, web applications, and requirements and procedures for the Enterprise.