An Operator or MSP can upgrade a Standard Edge license type to either an Enterprise or a Premium edition.

However, after a higher edition license type is assigned, it cannot be downgraded to a lower edition. For more information, see Edge Licensing.

To upgrade a Standard Edge License Edition:

  1. From the VCO navigation panel, click Manage Customers.
  2. In the Customer screen, click the Customer link.
  3. From the VCO navigation panel, click Administration > Edge Licensing.
  4. Select the license type you want to upgrade.
  5. In the Edge Licensing screen, click the Upgrade Edge License button.

    edge-licensing-upgrade

  6. In the Upgrade Edge License Edition dialog box, choose either Enterprise or Premium from the Upgrade to Edition drop-down menu.

    upgrade-edge-license-dialog

  7. Click OK.
    The Edge Licensing screen updates with the upgraded license type.
    Note: If an Operator or MSP upgrades a license edition for one of the Edges, all Edges will be upgraded to the new license edition.

    edge-licensing-screen-update

Once a customer has been created, selections under the Actions button can be chosen to delete or modify the customer configuration, or to send a support email.