In the Operator portal, you can create customers and configure the customer settings.

Only Operator Super Users, Standard Operators, and Business Specialist Operators can create a new customer.

Note: As an Operator Super User, you can temporarily disable creating new customers by setting the system property session.options.disableCreateEnterprise to True. You can use this option when SD-WAN Orchestrator exceeds the usage capacity.

In the Operator portal, navigate to Manage Customers.

  1. In the Customers page, click New Customer or click Actions > New Customer.
  2. In the New Customer window, enter the following details. You can also choose the Clone from Customer option to clone the configurations from an existing customer. For more information, see Clone a Customer.

    Customer Information

    Option Description
    Company Name Enter your company name
    Account Number Enter a unique identifier for the customer
    Domain Enter the domain name of your company
    VeloCloud Support Access

    This option is selected by default and grants access to the VMware Support to view, configure, and troubleshoot the Edges connected to the customer.

    For security reasons, the Support cannot access or view the user identifiable information.
    VeloCloud User Management Access Select the checkbox to enable the VMware Support to assist in user management. The user management includes options to create users, reset password, and configure other settings. In this case, the Support has access to user identifiable information.
    Street Address, City, State, Country, ZIP/Postcode Enter relevant address details in the respective fields.

    Administrative Account

    Option Description
    Username Enter the user name in the [email protected] format.
    Password Enter a password for the Administrator.
    Confirm Re-enter the password.
    First Name, Last Name, Phone, Mobile Phone Enter the details like name and phone number in the appropriate fields.
    Contact Email Enter the Email address. The alerts on service status are sent to this Email address.

    Customer Configuration

    Option Description
    Operator Profile Select an existing Operator profile from the drop-down list. For more information on Operator profiles, see Manage Operator Profiles.
    Gateway Pool Select an existing Gateway pool from the drop-down list. For more information on Gateway pools, see Gateway Pools.
    Default Edge Authentication Choose the default option to authenticate the Edges associated to the customer, from the drop-down list.
    Edge Licensing Click Add to select the Edge licenses from the available list. After adding the licenses, you can click Modify to add or remove the licenses.
    Note: The license types can be used on multiple Edges. It is recommended to provide your customers with access to all types of licenses to match their edition and region. For more information, see Edge Licensing.
  3. Click Create.

The new customer name is displayed in the Customers page. You can click the customer name to navigate to the Enterprise portal and add configurations to the customer. For more information, see Configure Customers and the VMware SD-WAN Administration Guide.