In the Partner portal, you can create customers and configure the customer settings.

Only Partner Super Users and Partner Standard Admins can create a new customer.

Note: An Operator Super User can temporarily disable creating new customers by setting the system property session.options.disableCreateEnterprise to True. If this property is set to True, the Partner Superusers and Partner Standard Admins cannot create new customers. If you are not able to create a customer, contact your Operator to enable the option.

In the Partner portal, navigate to Manage Customers.

  1. In the Customers page, click New Partner Customer or click Actions > New Customer.
  2. In the New Customer window, enter the following details. You can also choose the Clone from Customer option to clone the configurations from an existing customer. For more information, see Clone a Customer.

    Customer Information

    Option Description
    Company Name Enter your company name
    Domain Enter the domain name of your company
    Account Number Enter a unique identifier for the customer
    Partner Support Access

    This option is selected by default and grants access to the Partner's Support team to view, configure, and troubleshoot the Edges connected to the customer.

    For security reasons, the Support cannot access or view the user identifiable information.
    VeloCloud Support Access

    This option is selected by default and grants access to the VMware Support to view, configure, and troubleshoot the Edges connected to the customer.

    For security reasons, the Support cannot access or view the user identifiable information.
    VeloCloud User Management Access Select the checkbox to enable the VMware Support to assist in user management. The user management includes options to create users, reset password, and configure other settings. In this case, the Support has access to user identifiable information.
    Street Address, City, State, Country, ZIP/Postcode Enter relevant address details in the respective fields.

    Initial Admin Account

    Option Description
    Username Enter the user name in the user@domain.com format.
    Password Enter a password for the Administrator.
    Confirm Re-enter the password.
    First Name, Last Name, Phone, Mobile Phone Enter the details like name and phone number in the appropriate fields.
    Contact Email Enter the Email address. The alerts on service status are sent to this Email address.

    Customer Configuration

    Option Description
    Software Image Choose the Software Image to be updated in the Edges.
    Gateway Pool Select an existing Gateway pool from the drop-down list. For more information on Gateway pools, see Manage Gateway Pools.
  3. Click Create.

The new customer name is displayed in the Customers page. You can click the customer name to navigate to the Enterprise portal and add configurations to the customer. For more information, see VMware SD-WAN Administration Guide.