The Edge software image management feature is deactivated by default for customers. Only an Operator (or VMware Support) can activate this feature for a Direct Enterprise and the Partner. In turn, the Partners can enable this feature for their Partner Enterprise customers. The feature can be enabled during or after the customer creation. The Enterprises with Edge software image management deactivated must engage with VMware Support or Partner for Edge firmware upgrades.

Enable Edge Software Image Management for New Enterprise Customer

As an Operator User, you can manage the software images assigned to an Enterprise directly by assigning an Operator Profile to an Enterprise or allowing an Enterprise Super User to manage the available list of software images assigned for an Enterprise by enabling the Manage Software Image checkbox under Customer Configuration in the New Customer screen. For more information, see the Create New Customer section in the VMware SD-WAN Operator Guide.

Enable Edge Software Image Management for New Partner Customer

As a Partner Administrator, in addition to managing the software images assigned to your Partner customers, you can allow a Partner Customer's Super user to manage the available list of software images for the customer by enabling the Manage Software Image checkbox under Customer Configuration in the New Customer screen. The list of software images that you can assign to the new customer is based on the available list of software images assigned to the particular Partner by the Orchestrator Operator. For more information, see the Create New Customer section in the VMware SD-WAN Partner Guide.

Enable Edge Software Image Management for Existing Customer

As an Operator user or a Partner Administrator, you can enable the Edge software image management feature for an existing customer from Configure > Customer > Edge Image management area. When the feature is enabled, the default software image is the only assigned software image for the customer. You can assign additional software images post enabling the feature.

For more information, see the Configure Customers and Manage Edge Software Images sections in the VMware SD-WAN Operator Guide.