In the Partner portal, you can create customers and configure the customer settings.

Only Partner Super Users and Partner Standard Admins can create a new customer.

Note: An Operator Super User can temporarily disable creating new customers by setting the system property session.options.disableCreateEnterprise to True. If this property is set to True, the Partner Superusers and Partner Standard Admins cannot create new customers. If you are not able to create a customer, contact your Operator to enable the option.

In the Partner portal, navigate to Manage Customers.

  1. In the Customers page, click New Partner Customer or click Actions > New Customer.
  2. In the New Customer window, enter the following details. You can also choose the Clone from Customer option to clone the configurations from an existing customer. For more information, see Clone a Customer.

Customer Information

Option Description
Company Name Enter your company name
Domain Enter the domain name of your company
Account Number Enter a unique identifier for the customer
Partner Support Access

This option is selected by default and grants access to the Partner's Support team to view, configure, and troubleshoot the Edges connected to the customer.

For security reasons, the Support cannot access or view the user identifiable information.

VeloCloud Support Access

This option is selected by default and grants access to the VMware Support to view, configure, and troubleshoot the Edges connected to the customer.

For security reasons, the Support cannot access or view the user identifiable information.

VeloCloud User Management Access Select the checkbox to enable the VMware Support to assist in user management. The user management includes options to create users, reset password, and configure other settings. In this case, the Support has access to user identifiable information.
Street Address, City, State, Country, ZIP/Postcode Enter relevant address details in the respective fields.

Initial Admin Account

Option Description
Username Enter the user name in the user@domain.com format.
Password Enter a password for the Administrator.
Confirm Re-enter the password.
First Name, Last Name, Phone, Mobile Phone Enter the details like name and phone number in the appropriate fields.
Contact Email Enter the Email address. The alerts on service status are sent to this Email address.

Customer Configuration

As a Partner Super user, you can manage the software images assigned to a Partner Customer directly or allow a Partner Customer's Super user to manage the available list of software images for the customer by enabling Manage Software Image.
Option Description
Manage Software Image Select the checkbox if you want to allow a Partner Customer's Super user to manage the software images available for the customer.
Note: If Manage Software Image is not enabled, then you will be able to assign only one software image to the Partner Customer.
Software Images Click Add and in the Select Software Images pop-up window, select and assign the software images from the available list for a Partner Customer and select an image to be used as default.
Note: This field appears when you enable Manage Software Image.

After adding the images, you can modify the assigned list of software images to the enterprise by clicking Modify under Customer Configuration area.

Note: You can remove an image assigned to a customer only if the image is not currently used by any edge within the Partner Customer.
Gateway Pool Select an existing Gateway pool from the drop-down list. For more information on Gateway pools, see Manage Gateway Pools.
Edge Licensing Click Add and in the Select Edge Licenses pop-up window, select and assign the edge licenses from the available list for the Partner Customer.
Note: This option is available only when Edge Licensing is enabled for the Partner user.
After adding the licenses, you can click Modify under Customer Configuration area to add or remove the licenses.
Note: The license types can be used on multiple Edges. It is recommended to provide your customers with access to all types of licenses to match their edition and region. For more information, see Edge Licensing.
Analytics Capability Allows Partner Super Users and Partner Standard Admins to enable the Analytics functionality for a new customer. For more information, see Enable Analytics for a New Customer.
Note: This option is available only when the Analytics feature is enabled on your SD-WAN Orchestrator by your Operator. To ensure all the necessary system properties related to Analytics are properly set in the Orchestrator, contact your Operator.

The new customer name is displayed in the Customers page. You can click the customer name to navigate to the Enterprise portal and add configurations to the customer. For more information, see Configure Customers and Enterprise Administration section of VMware SD-WAN Administration Guide available at VMware SD-WAN Documentation.