The Edge Overview tab displays Edge-specific information. You can update the information like name, description, contact information, associated profile, and other details. In addition, you can perform other activities like sending Email to activate the Edge, requesting RMA Reactivation, and so on.

In the Enterprise portal, click Configure > Edges. The page displays the existing Edges. Click the link to an Edge. In the Edge Overview tab, you can view or modify the following Edge information:

Identifying a Device Model

To identify a device model, click the down arrow next to the device name. A pop-up window displays, which shows Edge and device model information. A non-WiFi Edge model will contain a "-n" at the end of the model name. See image below.

Edge Properties

The existing details of the selected Edge are displayed. If required, you can modify the information.

Option Description
Name Displays the existing name of the Edge.
Description Displays the existing description of the Edge.
Custom Info Displays the custom information associated with the Edge.
Enable Pre-Notifications checkbox

By default, this option is enabled, which sends alert notifications for the Edge, to the Operators.

The Operators can receive the alerts through Email, SMS, or SNMP traps. To configure the alerts, see Configure Alerts. You can also view the alerts by clicking Monitor > Alerts.
Enable Alerts checkbox

By default, this option is enabled, which sends alert notifications for the Edge, to the Customers.

The Customers can receive the alerts through Email, SMS, or SNMP traps. To configure the alerts, see Configure Alerts. You can also view the alerts by clicking Monitor > Alerts.
Authentication Mode

Choose the mode of authentication from the following available list:

  • Certificate Deactivated: Edge uses a pre-shared key mode of authentication.
    Warning: This mode is not recommended for any customer deployments.
  • Certificate Acquire: This mode is selected by default and is recommended for all customer deployments. With Certificate Aquire mode, certificates are issued at the time of Edge activation and renewed automatically. The Orchestrator instructs the Edge to acquire a certificate from the certificate authority of the SD-WAN Orchestrator by generating a key pair and sending a certificate signing request to the Orchestrator. Once acquired, the Edge uses the certificate for authentication to the SD-WAN Orchestrator and for establishment of VCMP tunnels.
    Note: After acquiring the certificate, the option could be updated to Certificate Required, if needed.
  • Certificate Required: This mode is only appropriate for customer enterprises that are "static". A static enterprise is defined as one where no more than a few new Edges are likely to be deployed and no new PKI oriented changes are anticipated.
    Important: Certificate Required has no security advantages over Certificate Acquire. Both modes are equally secure and a customer using Certificate Required should do so only for the reasons outlined in this section.
    Certificate Required mode means that no Edge heartbeats are accepted without a valid certificate.
    Caution: Using this mode can cause Edge failures in cases where a customer is unaware of this strict enforcement.
    With this mode, the Edge uses the PKI certificate. Operators can change the certificate renewal time window for Edges by editing the Orchestrator's System Properties. For more information, contact your Operator.
Note: When an Edge certificate is revoked, the Edge is deactivated and needs to go through the activation process. The current QuickSec design checks certificate revocation list (CRL) time validity. The CRL time validity must match the current time of Edges for the CRL to have impact on new established connection. To implement this, ensure the Orchestrator time is updated properly to match with the date and time of the Edges.
License Choose an Edge License from the available list. The list displays the licenses assigned to the Enterprise, by the Operator.
View Certificate This option is displayed when the Edge has a valid certificate. Click the View link to view, export, or revoke the certificate.
Status Displays the status of the Edge:
  • Pending: The Edge has not been activated.
  • Activated: The Edge has been activated.
  • Reactivation Pending: When you click Request Reactivation, the status changes to Reactivation Pending, which indicates that a new or replaced Edge can be activated with the existing configuration. Anyways, this status does not affect the functionality of the Edge.
Activated Displays the date and time the Edge got activated.
Software Version Displays the software version and build number of the Edge.
Local Credentials

Displays the credentials for the local UI. The local credentials include a default username, 'admin' and a randomly generated password.

Click Modify to update the credentials at the Edge level.
Serial Number This option is available when the Edge is in Pending state. You can enter the serial number of the Edge, which is optional. If entered, then the number must match the serial number of the Edge when activated.
Activation Key This option is available when the Edge is in Pending state. The activation key is valid for one month. After one month, the key expires and a warning message is displayed. You can generate a new key by clicking Generate New Activation Key in the warning message.

Assigned Profile and Edge-Specific Overrides

The profile assigned to the Edge and the Edge Specific Overrides & Additions are displayed. Edge overrides are the changes to the inherited profile configurations at the Edge level. Edge additions are configurations that are not included in the profile, but added to the selected Edge. A summary of all Edge overrides and additions are displayed in this section.

You can modify the assigned profile by selecting a profile from the drop-down list.

Note: When switching to a different profile, the Edge override configurations are not modified.
Note: Due to push activation, an Edge staging profile might be displayed. This is a new Edge which is not configured by a production profile. In such cases, the Enterprise admin must manually assign a profile from the drop-down list.

While switching the profiles, check the compatibility between a customer-assigned Operator Profile and an Edge-assigned Enterprise Profile. The following table provides the compatibility matrix:

Customer Operator Profile Type Current Edge Enterprise Profile Selected Edge Enterprise Profile Result
Segment-based Segment-based Segment-based No Change
Network-based Network-based Network-based No Change
Segment-based Network-based Segment-based The Edge configuration is converted to a Segment-based configuration. However, it is not delivered to the Edge until the Edge software image is updated to version 3.0 or later.
Network-based Network-based Segment-based The Edge configuration is converted to a Segment-based configuration. However, it is not delivered to the Edge until the Edge software image is updated to version 3.0 or later.
Segment-based Network-based Network-based The Edge does not receive the image update.
Network-based Segment-based Segment-based The Edge does not receive the image update.

Edge Contact and Location

The existing contact and location details of the Edge are displayed. You can modify the contact details. To update the location details, click Set Location.

In the Set Edge Location window, update the location by either searching for the address or entering the address manually.

If the shipping address is different from the Edge location, clear the Same as above checkbox next to the shipping address, then enter the shipping contact. To update the Shipping Location, click Set Location. In the Edge Shipping Location window, update the location by either searching for the address or entering the address manually.

RMA Reactivation

This option is available only for activated Edges. You can initiate an RMA reactivation request to:
  • Replace an Edge due to a malfunction
  • Upgrade an Edge hardware model
RMA Reactivation

The following table provides the details of the RMA Reactivation options:

Option Description
Request Reactivation Generates a new activation key. The status of the Edge changes to Reactivation Pending mode.
Note: The reactivation key is valid for one month only.
Cancel Reactivation Request Cancels the RMA reactivation request. When you cancel the request, the status of the Edge changes to Activated mode.
Send Activation Email

Sends an email with activation instructions to the Site Contact. This option does not activate the Edge, but initiates the activation process.

When you click this option, a pop-up window appears with the Email details. You can modify the instructions and send the Email.

The Email consists of the instructions along with the activation URL. The URL displays the Activation key and the IP address of the SD-WAN Orchestrator.
RMA Serial Number The serial number of the Edge to be activated. This Edge replaces your current Edge for which you have requested the RMA reactivation.
Note: If the Serial Number and the Edge model do not match the Edge to be activated, then the activation fails.
RMA Model The model number of the Edge to be activated. This Edge replaces your current Edge for which you have requested the RMA reactivation.
Note:
  • If the Serial Number and the Edge model do not match the Edge to be activated, then the activation fails.
  • A warning message is displayed if the selected RMA model is not the same as the current Edge model. The Edge specific configuration settings and Profile overrides are removed on reactivation, but the statistics are still retained. It is advised to take a note of the Edge specific configuration settings, and then re-add those to the newly replaced Edge, once it is re-activated.

The RMA Activation Key is valid for one month. When the key expires, a warning message is displayed. To generate a new key, click Generate New Activation Key.

new-rma-request

In the Generate New Activation Key window, specify the number of days for key to be active, and click Submit.

generate-new-activation-key

After generating the key, reactivate the Edge with the new key.

After making changes to the Edge details, click Save Changes.