The Alerts page in the Alert Configuration window allows you to select the events for which the alerts need to be sent. You can also add and edit the contact details of existing admin users.

The alerts are sent to both, the Operators team managing the entire SD-WAN Orchestrator, and to the Customers. Alerts that go to Operators are called Pre-Notification Alerts as they are sent immediately. Customer or Enterprise alerts are subject to delays as configured by the Enterprise Admin. For example, a Link Down alert may go to both an Operator configured destination and to Customer configured destinations. Assume that a link is down for a minute and the customer configures the Link Down alert delay for 2 minutes. If the Pre-Notification Alerts are enabled for this link, the Orchestrator sends an Operator alert for Link Down, but the Customer does not get an alert as it fell under the configured delay.

Procedure

  1. In the Alert Configuration window, the Alerts page is displayed by default.
  2. The following events are displayed under the Incident section.
  3. Select the check boxes as required, and enter the corresponding notification delay time in minutes.
    Note:
    • The On/Off toggle button is automatically set to On if all the events are selected.
    • Hover over the information icon next to each event for more information.
    • You can use the EDIT_ALERT_CONFIGURATION event to record the changes to the enterprise alert configurations.
  4. Expand Email/SMS in the Notifications section to display the contact details of existing admin users.
  5. Following contact details are displayed:
    Option Description
    Name This field is auto-populated based on the configured administrators.
    Role Displays the role of the corresponding admin user.
    Email Address Displays the email address of the corresponding admin user.
    Phone No Displays the phone number of the corresponding admin user.
    Email Activate the toggle switch to send email notification to the admin user's email address.
    SMS Activate the toggle switch to send SMS notification to the admin user's mobile number.
    Note: This option is available only if the admin user has a valid phone number.
    Verify Click to validate the email address and/or phone number of the user.
  6. Following additional options are available:
    Option Description
    Add Receiver Clicking this option creates a new row for the admin user. Enter the name and phone number.
    Add Multiple Emails Click this option to add multiple email addresses for the admin user. The email addresses must be added in a comma separated list.
    Delete Click this option to delete all the contact details of the selected admin user.
  7. Expand Configured Hosts under Select Configured SNMP Trap Destination(s) to display the configured SNMP Traps. You can select one or multiple traps using the dropdown menu.
    Note: If no SNMP Trap is configured, this section displays a link to the SNMP Traps page.
  8. Expand Configured URL under Select Configured Webhooks to display the configured webhooks. You can select one or multiple webhooks using the dropdown menu.
    Note: If no webhook is configured, this section displays a link to the Webhooks page.
  9. Click Save Changes.