The SD-WAN Orchestrator Diagnostics bundle is a collection of diagnostic information to troubleshoot the SD-WAN Orchestrator. For Orchestrator on-prem installation, Operators can collect the SD-WAN Orchestrator Diagnostic bundle from the Orchestrator UI and provide it to the VMware Support team for offline analysis and troubleshooting.

Navigate to Orchestrator > System Properties, and then set the System property to session.options.enableBastionOrchestrator > True to view the Diagnostics page.

The following are the options available to troubleshoot SD-WAN Orchestrator Diagnostics:

  • Diagnostic Bundles: Request and download a diagnostic bundle.
  • Database Statistics: Provides read-only access view of some of the information from a diagnostic bundle.

Diagnostic Bundles

To access the diagnostic bundles perform the following steps:

  1. In the Enterprise portal, click the Orchestrator tab.
  2. In the left navigation pane, select Diagnostics.

    The Diagnostic Bundles page appears with the existing diagnostic bundles.

Columns in the Diagnostics Bundle Tab

The Orchestrator Diagnostics table grid includes the following columns:

Field Description
Request Status There are two types of status requests:
  • Complete
  • In Progress

If a bundle has not completed the download, the In Progress status appears.

Reason for Generation The specific reason given for generating a diagnostic bundle. Click the Request Diagnostic Bundle button to include a description of the bundle.
User The individual logged into the SD-WAN Orchestrator.
Generated The date and time when the diagnostic bundle request was sent.
Update Cleanup Date The default Cleanup Date is three months after the generated date, when the bundle will be automatically deleted. If you wish to extend the cleanup date, then select the bundle and then click this option to make the required changes. For more information, see the Update Cleanup Date section below..

Request Diagnostic Bundle

To generate a new Diagnostic bundle perform the following steps:

  1. To generate a new Diagnostic bundle, click Request Diagnostic Bundle.
  2. In the Request Diagnostic Bundle dialog, enter the reason for generation.
    Field Description
    Reason for Generation Optionally, you can enter your reason for generating the bundle.
  3. Click Submit.

The Diagnostic Bundles page displays the details of the bundle being generated, along with the status.

To search a specific diagnostic bundle, enter a relevant search text in the Search box. For advanced search, click the filter icon next to the Search box to filter the results by specific criteria.

Download Bundle

You can download the generated Diagnostic bundles to troubleshoot an Orchestrator.

To download a generated bundle, select the required check box in the Request Status column and click Download Bundle. The bundle is downloaded as a ZIP file.

You can send the downloaded bundle to a VMware Support representative for debugging the data.

Update Cleanup Date

The completed bundles get deleted automatically on the date displayed in the column called Cleanup Date .

  1. To update the cleanup date of a generated bundle, select the required check box in the Request Status column and click Update Cleanup Date.
  2. In the Update Cleanup Date pop-up window, choose the date on which the selected bundles should be deleted and click Update.
  3. Select the Keep Forever check box to retain the bundle, so that the bundle does not get deleted automatically.

The Orchestrator Diagnostics table grid updates to reflect the changes to the Cleanup Date.

Delete

To delete a bundle manually, select the required check box in the Request Status column and click Delete.

Database Statistics

The Database Statistics tab provides read-only access view of the information from a diagnostic bundle. To view it, click Database Statistics option available at the top of the window.

If you require additional information, go to the Diagnostic Bundles tab, request a diagnostic bundle, and download it locally.

The Database Statistics tab displays the following information:

Field Description
Database Sizes Sizes of the Orchestrator databases.
Database Table Statistics Statistical details of all tables in the Orchestrator database.
Database Storage Info Storage details of the mounted locations.
Database Process List The top 20 records of long-running SQL queries.
Database Status Variable The status variables of the MySQL server
Database System Variable System variables of the MySQL server.
Database Engine Status The InnoDB engine status of the MySQL server.