An Operator Profile is used to specify the network settings managed by SD-WAN Orchestrator. After you create a Customer or Partner, you can assign an Operator profile to them.

With the 5.1.0 release, Operators can upload, modify, or delete the following firmware and factory images in the new Orchestrator UI:
  • Firmware Platform images for 6X0 Edge device models and 3X00 Edge device models (3400/3800/3810)
  • Firmware Modem images for 510-LTE (Edge 510LTE-AE, Edge 510LTE-AP) and 610-LTE (Edge 610LTE-AM, Edge 61LTE-RW)
  • Factory images for all physical SD-WAN Edge devices
Note: Operators can upload, modify, or delete software images for all Edge devices from both, the Classic Orchestrator UI and the New Orchestrator UI.

See Platform Firmware and Factory Images with New Orchestrator UI for more information.

  1. In the Operator portal, from the top menu, click Administration > Operator Profiles. The Operator Profiles page displays the available profiles.
  2. As an Operator user, you can perform the following actions on this page:
    Option Description
    Search Enter a search term to search for a matching text across the page. You can use the Advanced Search option to narrow down the search results.
    New Click this option to create a new Operator Profile. Enter the desired name and description in the dialog, and click Create.
    Duplicate Click this option to create a copy of the selected Operator Profile. You can update the name and description.
    Download Click this option to download the csv file containing a list of all or the selected Operator Profiles.
    Remove Click this option to remove the selected Operator Profile(s) from all the associated Partners and Customers. You can complete this action only after you enter the correct number of profiles selected.
    Delete Click this option to delete the selected profile(s). You can complete this action only after you enter the correct number of profiles selected.
    Note: You cannot delete a profile that has already been assigned to a Customer or Partner.
    Columns You can select the desired columns to be displayed in the table.
    Refresh Click this option to refresh the page.
  3. To update an existing Operator Profile, click the link to that Operator Profile name. The selected Operator Profile page appears.
  4. You can configure the existing settings of the selected Profile:
    Option Description
    Profile Settings
    Name Edit the existing name of the Operator Profile.
    Description Edit the existing description of the Operator Profile.
    Management Settings
    Orchestrator Address Choose to use either FQDN or IP address as the Orchestrator Address. If you select FQDN, enter the FQDN address.
    Orchestrator IPv4 Address Enter the IPv4 address to be used as Orchestrator Address.
    Orchestrator IPv6 Address Enter the IPv6 address to be used as Orchestrator Address.
    Heartbeat Interval (s) Displays the time interval between the heartbeat messages sent from the SD-WAN Orchestrator to SD-WAN Edges. The default value is 30 seconds and minimum interval must 10 seconds. If an SD-WAN Edge does not receive two heartbeats continuously, then the SD-WAN Edge is marked as Down.
    Note: When you modify the heartbeat interval, make sure to update the SD-WAN Edge Offline Alert Notification Delay time accordingly, to avoid sending unnecessary alerts.
    Time Slice Interval (s) Displays the time interval over which the monitoring data is collected for a flow. The default value is 300 seconds.
    Stats Upload Interval (s) Displays the time interval for uploading the monitoring data. All the data for each Timeslice is collected during the Stats Upload Interval and then uploaded. The default value is 300 seconds.
    Gateway Selection
    Gateway Mode By default, the SD-WAN Gateway selection is Dynamic and the VMware SD-WAN Gateways are chosen dynamically from the SD-WAN Gateway Pool. Ensure that the SD-WAN Gateway Pool consists of at least two VMware SD-WAN Gateways, for the SD-WAN Gateway selection to be efficient.

    Select the check box to make the SD-WAN Gateway selection as Static. For the Static SD-WAN Gateway selection, you must specify the Primary SD-WAN Gateway. You can also enter an optional Secondary SD-WAN Gateway.

    Note: Use the Static SD-WAN Gateway Selection only for testing or debugging purposes. You must not use this option for SD-WAN Edge-to- SD-WAN Edge VPN or Partner handoff configurations.
    Application Map Assignment
    JSON File By default, the initial Application Map is assigned to the Operator Profile. You can choose a different Application Map from the drop-down list. For more information, see Application Maps.
    Software Version: You can choose to push the latest Software Image to the SD-WAN Edges. By default, no updates are applied to the devices. Activate the toggle button to display the following fields.
    Version Choose the Software Image from the drop-down list. For more information on the Software Images, see Software Images.
    Update Duration Select the Update Duration check box, and then enter the duration time in minutes. When you activate this option, the SD-WAN Orchestrator updates all the devices associated with the Enterprise customer within the specified time duration.
    Firmware Version
    Note: This section is available only for Edge versions 5.0.0 and above. This section is activated only when we deactivate the Software Version section.
  5. Click Save Changes.
    Note: Updating SD-WAN Edges in HA (High-availability) is not supported. Firmware and Factory Images on Standby are not updated. Follow the below steps to update the SD-WAN Edges:
    • 1- The Edges must be unconfigured from HA.
    • 2- Apply the Firmware update.
    • 3- Reconfigure to HA mode.