This section describes how to configure Visibility mode at the Profile level.

About Visibility Mode

Even though tracking by MAC Address is ideal (providing a global unique identifier), there’s a lack of visibility when an L3 switch is located between the client and the Edge because the switch MAC is known to the Edge, not the device MAC. Therefore, two tracking modes (MAC Address and now IP Address) are available. When tracking by MAC address is not possible, IP address will be used instead.

  1. To choose a Visibility Mode in the SD-WAN service of the Enterprise portal, click Configure > Profiles. The Profiles page displays the existing Profiles. , go to Configure > Profiles.
  2. Click the link to the Profile or click the View link in the Device column of the Profile. The configuration options are displayed in the Device tab.
  3. Under Telemetry, go to the Visibility Mode area and select one of the following:
    • Visibility by MAC address
    • Visibility by IP address
  4. Click Save Changes.

Considerations for Using Visibility Mode

Note the following when choosing a Visibility mode:

  • If Visibility by MAC address is selected:
    • Clients are behind L2 SW
    • Client MAC, IP and Hostname (if applicable) will appear
    • Stats are collected based on MAC
  • If Visibility by IP address is selected:
    • Clients are behind L3 SW
    • SW MAC, Client IP and Hostname (if applicable) will appear
    • Stats are collected based on IP
Note: Changes to Visibility mode are non-disruptive.