Contact the VMware Support team to prepare for the Orchestrator upgrade at https://knowledge.broadcom.com/external/article?legacyId=53907.

To upgrade SASE Orchestrator:

  1. VMware Support will assist you with your upgrade. Collect the following information prior to contacting Support.
    • Provide the current and target Orchestrator versions, for example: current version (ie 2.5.2 GA-20180430), target version  (3.3.2 p2).
      Note: For the current version, this information can be found on the top, right corner of the Orchestrator by clicking the Help link and choosing About.
    • Provide a screenshot of the replication dashboard of the Orchestrator as shown below.
    • Hypervisor Type and version (ie vSphere 6.7)
    • Commands from the Orchestrator:
      Note: Commands must be run as root (e.g. ‘sudo <command>’ or ‘sudo -i’).
      • Run the script /opt/vc/scripts/vco_upgrade_check.sh to check:
        • LVM layout
        • Memory Information
        • CPU Information
        • Kernel Parameters
        • Some system properties
        • ssh configurations
        • Mysql schema and database sizes
        • File_store locations and sizes
      • Copy of /var/log
        • tar -czf /store/log-`date +%Y%M%S`.tar.gz --newer-mtime="36 hours ago" /var/log
      • From the Standby Orchestrator:
        • sudo mysql --defaults-extra-file=/etc/mysql/velocloud.cnf velocloud -e 'SHOW SLAVE STATUS \G'
    • From the Active Orchestrator:
      • sudo mysql --defaults-extra-file=/etc/mysql/velocloud.cnf velocloud -e 'SHOW MASTER STATUS \G'
  2. Contact VMware Support at https://knowledge.broadcom.com/external/article?legacyId=53907 with the above-mentioned information for assistance with the Orchestrator upgrade.