Self-Healing feature enables VMware SD-WAN Enterprise and Managed Service Provider (MSP) users to activate and configure Self-Healing capabilities at the Customer, Profile, and Edge level.

To activate Self-Healing at the Customer level, ensure you have the following prerequisites:

  • The VMware Edge Network Intelligence (Analytics) service is activated on the VMware SASE Orchestrator. For more information on how to activate the ENI service on SASE Orchestrator, contact your Operator Super User.
  • The SASE Orchestrator must be on 5.0.1.0 and the SD-WAN Edges must be running a minimum of 4.3.1 code. You can review the software image installed on each edge by navigating to Configure > Edges. The table on the Edges page will have a column that displays Software version of Edge per customer.

When creating a new SD-WAN Partner customer, VMware SASE Orchestrator allows Partner Super Users and Partner Standard Admins to activate the Self-Healing functionality for the customer.

To activate Self-Healing for a new customer, perform the following steps:
  1. Log in to the SASE Orchestrator as a Partner user.
  2. Navigate to Customers & Partners > Manage Customers, and then click New Customer.

    The New Customer page appears.

    The New Customer user interface displays options for adding a new customer, with the Edge Network Intelligence and Self Healing checkboxes selected.
  3. Enter all the mandatory Customer information and Administrative account details and click Next.
  4. Under Services > Service Access, select the SD-WAN and Edge Network Intelligence (ENI) services that the Customer can access along with the roles and permissions available for the selected service.
  5. Under the Edge Network Intelligence service section, select the Self Healing check box to allow ENI to provide remediation recommendations to improve application performance. By default, the Self-Healing feature is not activated for a customer. For more information, see the Self-Healing Overview section in the VMware Edge Network Intelligence User Guide published at https://docs.vmware.com/en/VMware-Edge-Network-Intelligence/index.html.
    Note: You can activate this service only when SD-WAN service is turned on.
    Note: This option is available only when the Analytics feature is enabled on your SASE Orchestrator. For more information, see the “Enable VMware Edge Network Intelligence on a VMware SASE Orchestrator” section in the VMware Edge Network Intelligence Configuration Guide available at VMware VeloCloud SD-WAN Documentation.
  6. Click Add Customer. The new Customer name is displayed on the Customers page. You can click the Customer name to navigate to the Customer portal and configure Customer settings.
Once the Self-Healing feature is activated for a customer, VMware Edge Network Intelligence (ENI) monitors and tracks the VMware SD-WAN network for systemic and application performance issues across Edges provisioned under that customer. ENI then gathers data regarding Self-Healing actions and triggers remediation recommendations to the users on the SD-WAN side directly through the incident alert email.
Note: Currently, only Manual remediation is supported by ENI. Automatic remediation support is planned in future releases.