The Edge software image management feature is deactivated by default for customers. Only an Operator (or VMware Support) can activate this feature for a Direct Enterprise and the Partner. In turn, the Partners can activate this feature for their Partner Enterprise customers. The feature can be activated during or after the customer creation. The Enterprises with Edge software image management deactivated must engage with VMware Support or Partner for Edge software upgrades.

Activate Edge Image Management for SD-WAN Service

Activate Edge Image Management for New Enterprise Customer

As an Operator User, you can manage the software images assigned to an Enterprise directly by assigning an Operator Profile to an Enterprise or allowing an Enterprise Superuser to manage the available list of software images assigned for an Enterprise by selecting the Allow Customer to Manage Software check box in the navigation path Manage Customer > New Customer > Services > Global Settings. For more information, see the Create New Customer section in the VMware SD-WAN Operator Guide.

Activate Edge Image Management for New Partner Customer

As a Partner Administrator, in addition to managing the software images assigned to your Partner customers, you can allow a Partner Customer's Superuser to manage the available list of software images for the customer by selecting the Allow Customer to Manage Software check box in the navigation path Manage Customer > New Customer > Services > Global Settings. The list of software images that you can assign to the new customer is based on the available list of software images assigned to the particular Partner by the Orchestrator Operator. For more information, see the Create New Customer section in the VMware SD-WAN Partner Guide.

Activate Edge Image Management for Existing Customer

As an Operator User or a Partner Administrator, you can delegate Edge image management to Enterprise or Partner Superusers. To delegate Edge image management to Enterprise Superusers, select the Allow Customer to Manage Software check box in the navigation path Manage Customer > Select a customer > Global Settings > Customer Configuration > SD-WAN > Configure. For more information, see the Manage Customers section in the VMware SD-WAN Operator Guide.

To update the Edge image management settings for an existing customer, select the Edge Image Management toggle button to ON by navigating to Manage Customers > Select a customer > More > Update Edge Image Management. When the feature is activated, the default software image is the only assigned software image for the customer. Once the feature is activated, you can assign additional software images post activating the feature.

For more information, see the Manage Customers in the VMware SD-WAN Operator Guide.