The Alerts page in the Alert Configuration window allows you to select the events for which the alerts need to be sent. You can also add and edit the contact details of existing admin users.

The alerts can be sent to both, the Operators managing the SASE Orchestrator and the Customers. Alerts sent to the Operators are called Operator Alerts (formerly known as Pre-Notifications), and are sent as soon as the event occurs. Alerts sent to the Customers are called Enterprise Alerts and are activated only when a Customer turns on the Enable Enterprise Alerts option under Alert Configuration. Enterprise Alerts can be subject to delays as configured by the Enterprise Admin(s).

For example, consider that a Customer has configured the Link Down alert delay for 2 minutes. If a WAN link loses communication with the Edge, Operator Alerts are sent immediately. Enterprise Alerts are sent after a delay of 2 minutes.

Procedure

  1. In the Alert Configuration window, the Alerts tab is displayed by default.
  2. Configure the Notification Settings as required.
  3. Under the Incident section, select the check boxes as required, and enter the corresponding Anti-Flap Delay time in minutes.

    The state change often happens in pairs; for example, it occurs with an edge-down event followed by an edge-up event within a few seconds, and this phenomenon is called flapping. This flapping is caused by management plane network interruptions rather than data plane issues. To prevent the delivery of alert notifications during a quick flap, a delay time has to be configured. If an edge or link returns to its original state within the anti-flap period, an alert is created but is automatically closed without a notification being sent.

    The intention of Anti-Flap Delay is to cancel paired alerts that happened within the configured delay time period to avoid noises.

    Note:
    • The On/Off toggle button is automatically set to On if all the events are selected.
    • Hover over the information icon next to each event for more information.
    • You can use the event ALERT_CONFIGURATION_UPDATED to filter the events triggered by changes to the Enterprise Alert configurations.
  4. Expand Email/SMS in the Notifications section to display the contact details of existing admin users.
  5. Following contact details are displayed:
    Option Description
    Name This field is auto-populated based on the configured administrators.
    Role Displays the role of the corresponding admin user.
    Email Address Displays the email address of the corresponding admin user.
    Phone No Displays the phone number of the corresponding admin user.
    Email Activate the toggle switch to send email notification to the admin user's email address.
    SMS Activate the toggle switch to send SMS notification to the admin user's mobile number.
    Note: This option is available only if the admin user has a valid phone number.
    Verify Click to validate the email address and/or phone number of the user.
  6. Following additional options are available:
    Option Description
    Add Receiver Clicking this option creates a new row for the admin user. Enter the name and phone number.
    Add Multiple Emails Click this option to add multiple email addresses for the admin user. The email addresses must be added in a comma separated list.
    Delete Click this option to delete all the contact details of the selected admin user.
  7. Expand Configured Hosts under Select Configured SNMP Trap Destination(s) to display the configured SNMP Traps. You can select one or multiple traps using the dropdown menu.
    Note: If no SNMP Trap is configured, this section displays a link to the SNMP Traps page.
  8. Expand Configured URL under Select Configured Webhooks to display the configured webhooks. You can select one or multiple webhooks using the dropdown menu.
    Note: If no webhook is configured, this section displays a link to the Webhooks page.
  9. Click Save Changes.