As a VMare Skyline admin, you can configure the Entitlement Accounts and SaaS Subscriptions, allowing you to access features and services that would not typically be available.

Entitlement Account or SaaS subscription determines the following:

  1. Skyline is available to you with an active Success 360, Production, and Premier Support contract, and the service is tiered based on your Support Entitlement Level. See KB Article 79286 for details regarding Skyline Advisor Support Entitlement Modes.

  2. All Support Requests are opened under an Entitlement Account or SaaS subscription. These Support Requests are only visible if the respective Entitlement Account or SaaS subscription is associated with the Cloud Services Organization.

Why should I link an Entitlement Account or SaaS subscription?

Suppose you are currently using Skyline Advisor Pro with Production Support and have recently purchased Premier Support. In that case, the features and functionality of your Skyline Advisor Pro account have not been upgraded to Premier automatically. In such a scenario, you must link your Entitlement Account to the Premier support level to access the enhanced features and services associated with Premier Support.

To link Entitlement Account to your Cloud Service Organization:

Prerequisites

  • Verify that you have the Skyline administrator service role.

To modify your Skyline Advisor Pro service role access, use Identity and Access Management within VMware Cloud services.

Procedure

  1. In Skyline Advisor Pro, click Settings.
  2. Click Accounts.
  3. There are two actions available for Entitlement Accounts: Link and Unlink. A description of each action is below.
    Option Description

    Link

    Associates the Entitlement Account (EA) to your Cloud Services Organization. Depending on the Support Level of the EA you are linking, certain features and functionality within Skyline Advisor Pro may become accessible or be removed. For more detailed information, see KB Article 79286.

    Support Requests you opened under the Entitlement Account are now visible within Skyline Advisor Pro. You can use Log Assist to transfer support bundles to VMware needed for these Support Requests.

    Unlink

    Disassociates the Entitlement Account (EA) from your Cloud Services Organization.

    Support Requests you opened under the Entitlement Account will not be visible within Skyline Advisor Pro. You cannot use Log Assist to transfer support bundles to VMware needed for these Support Requests.

    The Entitlement Account is associated with or disassociated from your Cloud Services Organization.

  4. You can link your SaaS subscription.
    Option Description

    Option

    Description

    Link

    Associates the SaaS Subscription to your Cloud Services Organization. You cannot unlink the SaaS Subscription.

    The SaaS subscription is associated with your Cloud Services Organization. You cannot unlink the SaaS subscription once it is linked.

Results

Important:

If you unlink an Entitlement Account not associated with your My VMware account, you cannot link it after unlinking it. Upon unlink, the Entitlement Account will disappear from your view. Only an individual with the Entitlement Account associated with their VMware account can Link the Entitlement Account to your Cloud Services Organization.

At least one Entitlement Account or SaaS Subscription must be active at a given time for you to access VMware Skyline.

Even if your Entitlement Account Support or SaaS Subscription has expired, been downgraded to Basic, or is Inactive, you will still have access to Skyline Advisor Pro in Limited Mode.

Note:

Skyline Advisor Pro organizations in Limited Mode will be automatically renewed to Skyline at Select Support level experience to ensure full access.

Example: Entitlement Accounts and SaaS Subscriptions


This image displays entitlement accounts linked to your VMware Cloud Service Organization.

This image displays Active SaaS Subscriptions linked to your Production Support Level.

What to do next

See VMware KB Article 79286 for additional information.