Remove an inactive Skyline Collector from Skyline.

Deregistering a Skyline Collector permanently removes the Collector from Skyline. Deregistering a Skyline Collector also removes the Collector from participating in the Customer Experience Improvement Program (CEIP) Enhanced participation level. The capability to remove an inactive Skyline Collector is available within Skyline Advisor. A Skyline Collector becomes inactive if it has not communicated with VMware for 60 minutes. If your Skyline Collector is in a Healthy state, power-off the Skyline Collector virtual appliance, wait ~60 minutes, then view the status of the Skyline Collector within Skyline Advisor.

Follow these steps to De-Register a Skyline Collector from your Cloud Services Organization:


Only users assigned the Skyline Administrator service role can DeRegister an inactive Skyline Collector. Users assigned the Skyline User service role do not have this capability. For more information regarding Skyline Advisor service roles, see Service Roles in Skyline Advisor Pro and Skyline Advisor in Skyline Advisor.


  1. Shutdown the respective Skyline Collector Virtual Appliance.
  2. Wait 1 hour.
  3. Login into Skyline Advisor.
  4. Navigate to the Collector Card on the Skyline Advisor Dashboard.
  5. Click View All.
  6. Find the Skyline Collector that you want to De-register.  
  7. Click the DEREGISTER button and confirm.


The Skyline Collector has been De-Registered from your Cloud Services Organization. Skyline Collector is removed from participation in the Customer Experience Improvement Program (CEIP).

What to do next

To re-register the Skyline Collector, see Re-Register Skyline Collector.