About VMware Skyline

VMware Skyline™ is a proactive self-service support solution aligned with VMware Global Support Services. VMware Skyline automatically and securely collects, aggregates, and analyses product usage data to proactively identify potential issues, security vulnerabilities, impacts to usability, and configuration recommendations. Additionally, Skyline Log Assist assists VMware Technical Support Engineers to improve time-to-troubleshooting.

VMware Skyline enables richer, more informed interactions between customers and VMware without extensive time investments by Technical Support Engineers. These capabilities transform support operations from reactive, break/fix to a proactive, predictive, and prescriptive experience that produces an even greater return on your VMware support investment.

For more information, see VMware Skyline.

What's New | 13th APR 2023

Here are the key features and capabilities of VMware Skyline Collector 3.4:

  • Added support for vIDM and AD authentication for VMware Aria Operations for Logs (formerly vRealize Log Insight).

  • Added stricter endpoint uniqueness check when adding new endpoint.

  • Changed product display names from vRealize to VMware Aria.

Security Enhancements:

  • Updated Photon OS 3


The deployment of the Skyline Collector is supported on VMware products and solutions that are Generally Available and have not met their End of General Support date.

Skyline supports proactive support analytics for the products provided in the Interoperability matrix.

Known Issues

Auto Upgrade fails on VMware Skyline Collector

If you have Skyline Collector version 3.1 and enable Auto-Upgrade, Skyline Collector does not automatically upgrade to version 3.2-3.4.

Workaround: For information on workaround steps, see KB 88449. Run the command or Log into VA UI and click Upgrade. Auto upgrade functionality will be restored at that time.

Resolved Issues

  • Fixed issue preventing users from adding CA-signed web server certificates.

  • Fixed issue causing auto update schedule to be reset to default value after upgrade.

  • Fixed issue causing configuration files corruption when not enough disk space left.

  • Fixed issue causing VMware NSX-T authentication to fail when the credentials contains special characters.

  • Fixed issue causing incorrect change log to be shown before/after upgrade.

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