About VMware Skyline

VMware Skyline™ is a proactive self-service support solution aligned with VMware Global Support Services. VMware Skyline automatically and securely collects, aggregates, and analyses product usage data to proactively identify potential issues, security vulnerabilities, impacts to usability, and configuration recommendations. Additionally, Skyline Log Assist assists VMware Technical Support Engineers to improve time-to-troubleshooting.

VMware Skyline enables richer, more informed interactions between customers and VMware without extensive time investments by Technical Support Engineers. These capabilities transform support operations from reactive, break/fix to a proactive, predictive, and prescriptive experience that produces an even greater return on your VMware support investment.

For more information, see VMware Skyline.

What's New | 26th SEP 2023

Auto-upgrade is automatically enabled when you install a new version of VMware Skyline Collector.

Security Enhancements

  • Redirect AD authenticated users from restricted page URLs.

  • Update Photon OS 3.


The deployment of the Skyline Collector is supported on VMware products and solutions that are Generally Available and have not met their End of General Support date.

Skyline supports proactive support analytics for the products provided in the Interoperability matrix.

Resolved Issues

  • Fixed issue preventing user from adding VMware Aria Operation for Logs endpoint by virtual IP.    

  • Fixed issue that can cause erroneous product validation warnings related to missing licenses.

  • Fixed issue where, after changing password, the user was not automatically redirected to the Collector login page.

  • Fixed Collector registration flow issues.

  • Fixed issue that prevented the Collector UI from refreshing after a manual upgrade.

  • Fixed several Collector UI accessibility issues.

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