VMware Skyline™ is a proactive self-service support solution aligned with VMware Global Support Services. VMware Skyline automatically and securely collects, aggregates, and analyses product usage data to proactively identify potential issues, security vulnerabilities, impacts to usability, and configuration recommendations. Additionally, Skyline Log Assist assists VMware Technical Support Engineers to improve time-to-troubleshooting.
VMware Skyline enables richer, more informed interactions between customers and VMware without extensive time investments by Technical Support Engineers. These capabilities transform support operations from reactive, break/fix to a proactive, predictive, and prescriptive experience that produces an even greater return on your VMware support investment.
For more information, see VMware Skyline.
