The shd-admin cannot reset the password when it is already expired, using HTML5 user interface. The VM console with the root credentials must be used to reset the expired password for shd-admin.


  • Verify that you have root user credentials for the Appliance/VM VMware Skyline Health Diagnostics is running.

  • Verify that you able to SSH or open VM Console from vSphere Client to an Appliance/VM where VMware Skyline Health Diagnostics is running .

  • Verify that you can log in using root credentials to OS.

  • For more information about enabling the root user log in on Photon OS, see : configuration is not necessary for VMware SHD Appliance as by default it is configured to allow root user logins through SSH)


  1. Open the VM/Appliance Console using vCenter Server user interface or SSH
  2. Log in as a root user.
  3. Run command: shd-config resetadmin
  4. Provide the expired password when prompted.
  5. Enter the new password and confirm it.

    The password must contain at least 8 characters, have characters from 2 classes of Group 1 and 1 from Group 2.

    • Valid Character Class Group 1: [a-z], [A-Z], [0-9]

    • Valid Character Class Group 2: [~!@#$%^&]

    For example,

    • Thi1sISV@lid

    • ThisIsVali$Too

    • ThisisnotVal1d


The shd-admin user password is updated.

What to do next

You can only reset the expired password if you have the current expired password for the shd-admin user