The shd-admin cannot reset the password when it is already expired, using HTML5 user interface. The VM console with the root credentials must be used to reset the expired password for shd-admin.
Verify that you have root user credentials for the OS where VMware Skyline Health Diagnostics for vSphereis installed.
Verify that you able to SSH or open VM Console from vSphere Client to a VM where VMware Skyline Health Diagnostics for vSphere is installed .
Verify that you can log in using root credentials to VM Console.
For more information about enabling the root user log in on Photon OS, see : https://vmware.github.io/Photon/assets/files/html/3.0/Photon_troubleshoot/permitting-root-login-with-ssh.html
- Open the Photon VM Console using vCenter Server user interface or SSH to Photon VM.
- Log in to VM where VMware Skyline Health Diagnostics for vSphere is installed as a root user.
- Run command:
- Provide the expired password when prompted.
- Enter the new password and confirm it.
The password must contain at least 8 characters, have characters from 2 classes of Group 1 and 1 from Group 2.
Valid Character Class Group 1: [a-z], [A-Z], [0-9]
Valid Character Class Group 2: [~!@#$%^&]
The shd-admin user password is updated.
What to do next
You can only reset the expired password if you have the current expired password for the shd-admin user