The shd-admin cannot reset the password when it is already expired, using HTML5 user interface. The VM console with the root credentials must be used to reset the expired password for shd-admin.



  1. Open the Photon VM Console using vCenter Server user interface or SSH to Photon VM.
  2. Log in to VM where VMware Skyline Health Diagnostics for vSphere is installed as a root user.
  3. Run command: shd-config resetadmin
  4. Provide the expired password when prompted.
  5. Enter the new password and confirm it.

    The password must contain at least 8 characters, have characters from 2 classes of Group 1 and 1 from Group 2.

    • Valid Character Class Group 1: [a-z], [A-Z], [0-9]

    • Valid Character Class Group 2: [~!@#$%^&]

    For example,

    • Thi1sISV@lid

    • ThisIsVali$Too

    • ThisisnotVal1d


The shd-admin user password is updated.

What to do next

You can only reset the expired password if you have the current expired password for the shd-admin user