Due to the security policies in your organization, you may not want VMware Skyline Health Diagnostics to have the Internet connectivity. You can still install the new patches/updates for VMware Skyline Health Diagnostics following the offline method.


  • Verify that you have an shd-admin user account to access the HTML5 user interface of VMware Skyline Health Diagnostics.

  • Verify that you have valid user credentials and privileges to vSphere infrastructure where you want to update or upgrade the VMware Skyline Health Diagnostics.

    Required privileges:

    • Datastore.Browse datastore on the datastore.

    • Datastore.Low level file operations on the datastore.

    • Virtual machine.Snapshot management.Create snapshot privilege on the virtual machine.

    • Virtual machine.Snapshot management.Remove Snapshot privilege on the virtual machine.

    • Verify that you can access vSphere Infrastructure with privileges required for managing the virtual machine settings and interacting with virtual machine using console.

  • Verify that you can open the HTML5 user interface of VMware Skyline Health Diagnostics in the browser window.

  • Verify that you have downloaded the VMware Skyline Health Diagnostics latest version ISO, see Downloading VMware Skyline Health Diagnostics ISO Image for Offiline Updates


  1. Log in to the vCenter HTML5 client.
  2. Identify the VM/Appliance running VMware Skyline Health Diagnostics and power off the VM.
  3. Take the snapshot of the VM using VMware vSphere client having VMware Skyline Health Diagnostics installed. See Take Snapshot of Virtual Machine for further help.
  4. In the vCenter HTML5 Client, select the Storage​​ tab in the left pane of vSphere Client.​
  5. Select the datastore to which you upload the files from the datastore inventory.​
  6. (Optional) On the Files​​ tab, click the New Folder​​ icon to create a folder.​
  7. Select a folder and click the Upload Files​​ icon.​
  8. Browse to the downloaded VMware Skyline Health Diagnostics ISO image, select it, and click Open . The ​ISO upload time vary, depending on file size and network upload speed.​
  9. Refresh the datastore file browser and verify that the uploaded files are present.
  10. In vSphere Client, right-click the VMware SHD Appliance/VM, select Edit Settings.
  11. Click the arrow next to the CD/DVD drive 1 device to expand the section. Click Browse to select the uploaded VMware Skyline Health Diagnostics ISO Image file.
  12. If the Connect at Power On check box is not selected, click to select it. Then click OK to close the Edit Settings window.
  13. Power on the virtual machine and open VMware Skyline Health Diagnostics Appliance/VM console using vCenter Server user interface or SSH
  14. Login as the root user.
  15. To mount the attached ISO, run mount /dev/cdrom /mnt/cdrom.
  16. To start the upgrade process by executing install script, run sh /mnt/cdrom/install.sh.
  17. After the installation process competes, you can log out from the shell and verify the installation by logging into HTML5 UI


The VMware Skyline Health Diagnostics updated or upgraded to the version as specified by the ISO Image