If an update or upgrade of the VMware Skyline Health Diagnostics fails, you might want to restore your environment to the previous working state.

Prerequisites

  • Verify that you have an shd-admin user account to access the HTML5 user interface of VMware Skyline Health Diagnostics for vSphere.

  • Verify that you have valid user credentials and privileges to vSphere infrastructure where the update or upgrade of the VMware Skyline Health Diagnostics for vSphere failed.

  • Required privileges:

    • Virtual machine.Snapshot management.Revert snapshot privilege on the virtual machine.

    • Virtual machine.Snapshot management.Remove snapshot privilege on the virtual machine.

    • for managing the virtual machine settings and interacting with virtual machine using console.

  • Verify that you have credential for the root user, set at the time of the install.

Procedure

  1. SSH to the VMware Skyline Health Diagnostics for vSphere VM and log in with root user credentials.
  2. To collect the log bundle run the command shd-support on the shell. This command collects the log bundle.
  3. Download the log bundle to your system using winSCP or SCP .
  4. Log out from the VM console.
  5. Log in to vCenter and select the VM VMware Skyline Health Diagnostics for vSphere.
  6. To revert a snapshot, select the VM and click the Snapshots tab. See Revert a Virtual Machine Snapshot for details.
  7. Navigate to a snapshot taken before the upgrade in the snapshot tree, click Revert, and click the Revert button.
  8. Delete the snapshot taken before the upgrade. See Delete a Snapshot for further details.
  9. Power on the VM.
  10. Write to shd-support@vmware.comwith issue details along with the log bundle attached.

Results

The VMware Skyline Health Diagnostics instance is reverted to earlier working version.