If an update or upgrade of the VMware Skyline Health Diagnostics fails, you might want to restore your environment to the previous working state.


  • Verify that you have an shd-admin user account to access the HTML5 user interface of VMware Skyline Health Diagnostics.

  • Verify that you have valid user credentials and privileges to vSphere infrastructure where the update or upgrade of the VMware Skyline Health Diagnostics failed.

  • Required privileges:

    • Virtual machine.Snapshot management.Revert snapshot privilege on the virtual machine.

    • Virtual machine.Snapshot management.Remove snapshot privilege on the virtual machine.

    • For managing the virtual machine settings and interacting with virtual machine using console.

  • Verify that you have credential for the root user, set at the time of the install.


  1. SSH to the VMware Skyline Health Diagnostics Appliance/VM and log in with root user credentials.
  2. To collect the log bundle run the command shd-support on the shell. This command collects the log bundle.
  3. Download the log bundle to your system using winSCP or SCP .
  4. Log out from the VM console.
  5. Log in to vCenter and select the VM VMware Skyline Health Diagnostics.
  6. To revert a snapshot, select the Appliance/VM running VMware Skyline Health Diagnostics and click the Snapshots tab. See Revert a Virtual Machine Snapshot for details.
  7. Navigate to a snapshot taken before the upgrade in the snapshot tree, click Revert, and click the Revert button.
  8. Delete the snapshot taken before the upgrade. See Delete a Snapshot for further details.
  9. Power on the VM.
  10. Write to shd-support@vmware.comwith issue details along with the log bundle attached.


The VMware Skyline Health Diagnostics instance is reverted to earlier working version.