If an update or upgrade of the VMware Skyline Health Diagnostics fails, you might want to restore your environment to the previous working state.
Prerequisites
-
Verify that you have an shd-admin user account to access the HTML5 user interface of VMware Skyline Health Diagnostics for vSphere.
-
Verify that you have valid user credentials and privileges to vSphere infrastructure where the update or upgrade of the VMware Skyline Health Diagnostics for vSphere failed.
-
Required privileges:
-
Virtual machine.Snapshot management.Revert snapshot privilege on the virtual machine.
-
Virtual machine.Snapshot management.Remove snapshot privilege on the virtual machine.
-
for managing the virtual machine settings and interacting with virtual machine using console.
-
-
Verify that you have credential for the root user, set at the time of the install.
Procedure
- SSH to the VMware Skyline Health Diagnostics for vSphere VM and log in with root user credentials.
- To collect the log bundle run the command shd-support on the shell. This command collects the log bundle.
- Download the log bundle to your system using winSCP or SCP .
- Log out from the VM console.
- Log in to vCenter and select the VM VMware Skyline Health Diagnostics for vSphere.
- To revert a snapshot, select the VM and click the Snapshots tab. See Revert a Virtual Machine Snapshot for details.
- Navigate to a snapshot taken before the upgrade in the snapshot tree, click Revert, and click the Revert button.
- Delete the snapshot taken before the upgrade. See Delete a Snapshot for further details.
- Power on the VM.
- Write to shd-support@vmware.comwith issue details along with the log bundle attached.
Results
The VMware Skyline Health Diagnostics instance is reverted to earlier working version.