You can get help on problems related to the install or operation.

You can download the support bundle for VMware Skyline Health Diagnostics , you may want to share with the VMware support.

Prerequisites

Verify that you have an operator user account to access the UI of VMware Skyline Health Diagnostics for vSphere.

Procedure

  1. You can collect the log bundle from VMware Skyline Health Diagnostics UI by following steps :
    1. Log in to VMware Skyline Health Diagnostics UI, navigate to SettingsHelp and Support
    2. Click Collect SHD Bundle
  2. Or in the absence of UI, from Photon VM console
    1. SSH to the Photon VM withroot user credentials and run shd-support
    2. Download the log bundle vmware-shd-support-YYYY-MM-DDThh_mm_ss.tgz from /opt/vmware-shd/vmware-shd/log
  3. For any install issue, take the screenshot and collect the details from console.
  4. Send an email to shd-support@vmware.comwith issue details, screenshots along with log bundle attached.

Results

VMware starts looking into issue and will reach out to you.