You can get help on issues faced during installation, operations, or any queries on the VMware Skyline Health Diagnostics.

You can download the support bundle for the VMware Skyline Health Diagnostics, you might want to share with the VMware support.

Prerequisites

  • Verify that you can open the user interface of the VMware Skyline Health Diagnostics in the browser window.

  • Verify that you have either SHD Operator or SHD Administrator privileged user credentials to log in the VMware Skyline Health Diagnostics.

Caution:

You must enable and allow the pop up in the browser for the VMware Skyline Health Diagnostics user interface to allow the support bundle download or else it will fail.

Procedure

  1. Log in to the VMware Skyline Health Diagnostics user interface on a supported web browser using a user with administrator privilege.
  2. Click on the Settings tab from the top-menu.
  3. In the left pane, select Help and Support.
  4. Click Support Bundle.
  5. In the absence of user interface, open the Skyline Health Diagnostics appliance console using the VMware vSphere client or Secure Shell (SSH) client.
  6. Log in as root user.
  7. To collect the log bundle run the command shd-support on the shell. This command collects the log bundle in the current folder.
  8. Download the log bundle to your system using winSCP or SCP.
  9. For any install issue, take the screenshot and collect the details from console.
  10. Send an email to shd-support@vmware.comwith issue details, screenshots along with log bundle attached.

Results

VMware starts looking into the issue and will reach out to you.