Skyline Log Assist streamlines the transferring of a support log bundle to VMware Global Support Services (GSS) for the purposes of troubleshooting an open Support Request (SR).

Skyline Log Assist streamlines the process of manually gathering and uploading a support log bundle used by VMware Technical Support Engineers (TSEs) to help solve customer technical issues. Additionally, VMware TSEs can request the a support log bundle that is needed to assist with troubleshooting. The customer approves the request in Skyline Advisor and the requested log bundle is automatically uploaded to VMware Global Support Services (GSS).