View account information, operational overview, number of findings, and Support Requests.

The Dashboard page displays the following information:

Title

Description

Account Name

Customer Account Type (Premier Support, Production Support), Customer Account ID, Entitlement Accounts

Operational Overview

Summary of products added to Skyline and Cluster Configuration, Host Configuration, and VM Configuration charts.

Collectors

Total numbers of Skyline Collectors registered with the Cloud Services Organization

Findings

Historical Trends activity for the last 7 days, and number of findings by Severity and Category

Log Assist

Initiate a support bundle transfer using Skyline Log Assist.

Support Requests

All open Support Requests (SR) that are visible for the logged-in user. This includes Support Requests opened by the logged-in user, and Support Requests raised by team members, if the logged-in user is a Skyline Administrator, and has enabled the View Support Requests Raised by Team Members setting.

  • Click Show Inventory to view environment Inventory details.

  • Click Show Collector Details to view details about each Skyline Collector registered with your Organization. See Collector Details for more information.

  • Click Add Collector to add a new Skyline Collector to your Cloud Services Organization. See Add Collector for more details.

  • Click Show All Findings to view all Findings & Recommendations discovered by Skyline.

  • Click Request Logs to initiate a log bundle transfer to VMware, for the purposes of troubleshooting an open Support Request (SR). Click Show Details to view in-progress, or previously initiated log transfer requests.

  • Click Show All Operational Overview to view the Operational Overview Dashboard. Click Learn More to view an informational video about vRealize Operations Cloud. The Learn More button will not be visible if you are currently trying vRealize Operations Cloud, or have subscribed to vRealize Operations Cloud.

Important:

Support Request visibility within the Dashboard, and Log Assist pages, is determined by the following.

  • Support Requests that they have opened, under the Entitlement Accounts linked to their Cloud Services Organization, will be visible. Only Support Requests in Open status are displayed.

  • If a user opens a Support Request under a Entitlement Account not linked to their Cloud Services Organization, it will not be visible in Skyline Advisor.

  • If a user is a Skyline Administrator and enabled the View Support Requests Raised by Team Members setting, Support Requests opened by other team members will also be visible, for the Entitlement Accounts linked to their Cloud Services Organization. Only Support Requests in Open status are displayed.

  • If a user is a Skyline Administrator and enabled the View Support Requests Raised by Team Members setting, Support Requests opened under Entitlement Accounts that the user is not a member of will not be visible. The user must be a member of the Entitlement Account within My VMware in order to view Support Requests Raised by Team Members for those Entitlement Accounts.