If your deployment includes Domain Managers Version 9.3 or earlier, you need to perform an extra task to configure the failover backup process.

Both backup methods, periodic (automatic) backup and manual backup that uses the ic-failover-server script, do not work if the failover is started from the 9.4 installation directory and the Domain Managers are Version 9.3 or earlier.

Also, for the backup process to work properly, the Failover Manager and Domain Managers need to run on the same platform. For example, Failover Manager on Linux and Domain Managers on Windows is not supported.

The extra task involves copying the recursive.pm Perl module from the 9.4 SAM installation where Failover Manager resides to the 9.3 installations for Active and Standby Domain Managers.

  1. In the 9.3 installations for Active and Standby Domain Managers, create a \Copy folder:

    <BASEDIR>/smarts/toolbox/perl/lib/5.16.2/File/Copy
    
  2. Locate the recursive.pm module in the 9.4 SAM installation where Failover Manager resides. The directory is:

    <BASEDIR>/smarts/toolbox/perl/lib/5.16.2/File/Copy 
    
  3. Copy the recursive.pm module from the 9.4 location into the 9.3 location.

    For example, on Linux, copy the module to the 9.3 IP Manager location:

    /opt/InCharge/IP/smarts/toolbox/perl/lib/5.16.2/File/Copy 
    C:\InCharge\IP\smarts\toolbox\perl\lib\5.16.2\File\Copy