Day-to-day operations reports

The notification data stored by Service Assurance can be used to generate a variety of reports that are helpful for day-to-day operations. For example:

• An open event report that lists all active events, sorted by duration

• A critical customers report that summarizes availability by customer and highlights those customers with the lowest availability

• A critical devices report that allows operations management to review operations performance and identify hot spots in the infrastructure (from a failure perspective)