Tools are programs that are executed by VMware Smart Assurance Service Assurance Manager. There are two types of tools:
Server and client tools can be invoked by operations personnel in the Global Console or can be automated using escalation policies. Tools invoked by operators may produce output that can be sent back to the console for display.
Automatic tools are executed by administrator-specified escalation policies or by adapters. Output is not sent back to the console for display.
Server and client tools are executed in the context of a particular target object. The target object may be a notification, or it may be an infrastructure element such as a router. When invoked from the Global Console, the specification of the target object is implicit.
Automatic tools are executed for notifications that meet the escalation criteria for specified periods of time.
The VMware Smart Assurance Service Assurance Manager Configuration Guide contains additional information about the Service Assurance tools.