Escalation is a process that defines a sequence of corrective actions for notifications. Examples of corrective actions include alerting responsible parties and executing automatic tools. VMware Smart Assurance administrators use the Escalation view in the Global Manager Administration Console to configure escalation policies.
Escalation policies enable VMware Smart Assurance administrators to automate responses to events. For example, an administrator can configure an escalation policy to page a shift supervisor if no one takes ownership of a problem for more than 15 minutes. If the problem remains unowned for 30 minutes, the policy will page the operations manager. The administrator can define multiple policies to handle different types of events.