The release notes cover the following topics:

What's New in this Release

With Smart Assurance 10.0.0 release,we introduce the following features and changes:

  • Support for VIO managed vCloud Infrastructure.
    • VMware Integrated OpenStack (VIO) is a VMware supported OpenStack distribution that makes it easy
      for IT to run and manage an enterprise-grade OpenStack cloud on top of VMware Infrastructure. The
      VMware Integrated OpenStack architecture connects various virtual resources to the OpenStack Nova,
      Neutron, Cinder, Identity and Horizon services.
  • Support for vIMS using Cloudify Orchestrator REST API interface.
    • vIMS provides scalable deployment of IP Multimedia Subsystem (IMS) in virtualized and cloud
      environments for voice, video and messaging services. 
  • Support for VeloCloud service solution.
    • VeloCloud is a software-defined storage solution that uses cloud network service solution, enabling sites to quickly deploy enterprise grade access to legacy and cloud applications over both private networks and internet broadband. It provides end-to-end visibility into VeloCloud based SDWAN infrastructure and associates core MPLS network components and the VeloCloud overlay tunnels.
  • Support for NSX-T management services.
    • NSX-T is a software-defined networks management services which provides:
      • Networks virtulaization.
      • End-to-end visibility into SDN-based data center infrastructure.
      • Monitors and diagnoses the availability failures in the core fabric and assesses the impacts on an NSX-defined virtualized network.
      • Generates events when systems and components are down or unreachable.
  • vROps Management Pack for Smart Assurance Adapter.
    • The Smart Assurance Adapter uses the existing management pack framework of vRealize Operations Manager to provide the solution. The management pack uses the unified modeling to represent the collected data.
  • Support for new clarity user interface widgets, which provides:
    • Notification Log,
    • Performance Dashboards, and
    • Notification Dashboard.
  • Support for Kafka Notifications Adapter for vROps.
    • Events generated by vROps are pushed in kafka by vROps collector, which inturn are read by Kafka Notifications Adapter. Relevant notifications are created and associated to Smarts topology. This adapter is configurable and can be extended to support any new source of events.

  • Upgraded Smart Assurance installer from Install Shield to Install Anywhere.
  • In Smart Assurance 10.0 Release, only Linux platform is supported, Windows platform support is discontinued. However, VMware Smart Assurance still supports SAM-CONSOLE for Windows 2012 and 2016 platforms.

Platform Support

The VMware Smart Assurance SAM, IP, ESM, MPLS, and NPM Managers Support Matrix available from the VMware Support website provides the latest platform and interoperability information. For detailed information about platform support and interoperability, refer support matrix for your release.

For older known issues and fixed issues, refer previous Release Note.

Resolved Issues

The resolved issues are grouped as follows.

Resolved Issue in DCF
  • SMAR-1722

    VeloCloud monitoring collector takes approx 25 minutes to complete one polling cycle. This happens when the VCO has  a Non VeloCloud site configured without tunnels being enabled.

    Resolution: The regex match to get the status value for a non VeloCloud tunnel is not bound to a single line. So, when the VeloCloud site is not configured without any tunnel the regex match searches the whole response rather than limiting the search to one line. The monitoring code has been changed to scope the regex match to one single line to resolve this issue.

    The fix for this issue is part of DCF Collector Package for Velocloud version.

    To deploy this package, refer VMware Smart Assurance Server Manager User Configuration Guide, section Deploying DCF Collector Package for VeloCloud

    Modified Files (all files in BASEDIR/smarts/local/):


Known Issues

The known issues are grouped as follows.

Known Issues in SAM
  • SMAR-1567

    Installing SAM console on the Linux platform is not creating applications "VMware Smarts Global Console" icon for quick launch. User needs to go to install directory and type sm_gui command only, the icon option is not available. This appears when previous version 9.5.1. or 9.6 console is already installed.

  • SMAR-1444

    All Services are not installed post upgrade for SAM and SAM-Console.


    Refer Services for the Service Assurance Manager section in VMware Smart Assurance Installation Guide to install services manually.

  • SMAR-1727

    Incase of Console mode installation and upgrade, below irrelevant message is displayed in command prompt which does not have any functional impact:

    cwd: C:\Users\Administrator\AppData\Local\Temp\2\I1559131575\Windows
    cmd: "C:\Users\Administrator\AppData\Local\Temp\2\I1559131575\Windows\resource\jre\bin\java.exe" --add-opens java.base/jdk.internal.loader=ALL-UNNAMED -Xms16777216 -Xmx50331648 -classpath "C:\Users\Administrator\AppData\Local\Temp\2\I1559131575\InstallerData\;C:\Users\Administrator\AppData\Local\Temp\2\I1559131575\InstallerData\;C:\Users\Administrator\AppData\Local\Temp\2\I1559131575\Windows\InstallerData\;C:\Users\Administrator\AppData\Local\Temp\2\I1559131575\InstallerData\;C:\Users\Administrator\AppData\Local\Temp\2\I1559131575\Windows\InstallerData\;C:\Users\Administrator\AppData\Local\Temp\2\I1559131575\InstallerData;C:\Users\Administrator\AppData\Local\Temp\2\I1559131575\Windows\InstallerData;" com.zerog.lax.LAX "C:/Users/Administrator/AppData/Local/Temp/2/I1559131575/Windows/setup-CONSOLE-10_0_0_0-win.lax" "C:/Users/Administrator/AppData/Local/Temp/2/lax827D.tmp" -i console
Known Issues in ESM
  • SMAR-1558

    Clearwater SNMP collector does not support SNMP V3, Clearwater supports SNMP v2c and UDP protocol.

  • SMAR-1539

    Whenever user performs discoverAll in ESM, it triggers the discovery for all the hosts in the ESM Server and as well all the underlying INCHARGE-AM-PM servers. The host discovery triggers an Orchestrator discovery. Also the INCHARGE-AM-PM discovery triggers another Orchestrator discovery. So if there is a Orchestrator discovery which is InProgress, then if there another request  for the same orchestrator discovery, then this request will be blocked and the device will be moved to the pending list.

    There is no functionality impact as one of the discovery is completed successfully. 

  • SMAR-1121

    Badge Reports are having negative value in vIMS performance reports in vROps.

  • SMAR-1112

    Manage/Unmanage option is not available for NetworkConnection Class instances.


    To Unmanage the NetworkConnection, user needs to Unmanage one of the connected interface of that NetworkConnection.

  • SMAR-1509

    When all the EdgeNodes of NSX-T goes down which has Tier 0 Router due to ESX(Host)Down or VM going down then Compute VMs host Unresponsive will not be explained by the Host(ESX) / VM Down RCA alert.

    Currently there is no workaround available however RCA alert will be shown only impact to Host unresponsive will be not available for NSX-T Compute VMs. In the impact list EdgeNode Down, LogicalRouter(T0) Down will be shown.

  • SMAR-1668

    User needs to mandatorily  discover ESX Servers for getting Virtual Machine Down event. Currently the Virtual Machine Down event is not generated if the corresponding ESX Servers are not discovered in IP Server. So, its recommended to discover Virtual Machines to get proper Root cause events.

  • SMAR-1666

    Manage / Unmanage option is not available for network connection class instances, However the Instrumented by relationship is available with NetworkConnection_Fault class.

  • SMAR-1470

    While deploying clearwater collector through DCC, user have an option to provide Community string and  port through clientConnect.conf, but it is limited to only one. The user can update the community string in  agents-groups.xml file of DCF collector, however string does not get encrypted. 

Known Issues in IP
  • SMAR-1555

    Objects deleted in IP are not getting deleted in vROps even after object deletion time interval.


    To delete the objects manually:

    1. Go to Administration > Configuration > Inventory Explorer
    2. Select the objects to be deleted and click delete button (Bulk deletion is also supported). 
  • SMAR-1544

    A set of reports are created by default when user installs the Smart Assurance Adapter pack. These reports are retained in the dashboard even after uninstalling the management pack. Ideally, these reports must be deleted as part of the management pack uninstallation process. 


    User can manually delete the reports from the dashboard.

  • SMAR-1543

    When a new credentials added without any username and password while configuring an instance of the adapter and edit it later with correct username and password, the password field wont be updated resulting the connection failure.


    Edit the credentials  again and update the password filed again and save it.

  • SMAR-1441

    Special characters are present after migration from Windows to Linux.

Known Issues in MPLS
  • SMAR-1535

    ASL error present in INCHARGE-MPLS-TOPOLOGY after starting server from fresh install.

Known Issues in NPM
  • SMAR-1512

    Post migration from Windows to Linux, EIGRP server is not coming up.


    While starting the EIGRP server use option  --ignore-restore-errors.

  • SMAR-1365

    EIGRP classes are not populated in NPM EIGRP, due to ASL error.

Known Issues in Smart Assurance UI
  • SMAR-1118

    Null Value filtering is not possible form log view Filter.

  • SMAR-1108

    When we scroll the scroll bar in notification window, the column name must not be hide, it must be fridge. Working fine in Chrome, but in IE, the column name is hiding. 

  • SMAR-932

    In case number of notification is 0 or 1 in Smart Assurance UI, the edit field in filter pop up is not visible.

  • SMAR-1615

    The Smart Assurance UI fails to display live notifications above 10,000.

  • SMAR-1223

    Expanded notification view does not provide distinguish between parent and child(impacted) notifications.

  • SMAR-1671

    During Smarts Metric collector installation, if user wants to collect only Metrics or Topology data separately, and selects option 2 or 3 as displayed below:

    [1] AM/PM Topology & Metrics
    [2] AM/PM Metrics
    [3] AM/PM Topology

    The installation fails with errors. 


    During the collector installation user needs to select the default Option 1 to collect both metric and topology data. Once the installation is complete:

    1. To collect only the Metric data, open   <DCF Install Location>/Collecting/Collector-Manager/<Collector Name>/conf/collecting.xml
    2. Change the value enabled="false" in the following line <collector enabled="true" name="smarts-INCHARGE-AM-PM-Install-0-topo" next="Kafka File" type="Smarts-Collector" config="Smarts-Collector/topology/conf/smarts-INCHARGE-AM-PM-Install-0-topo.xml" /
    3. To collect only the Topology data, open <DCF Install Location>/Collecting/Collector-Manager/<Collector Name>/conf/collecting.xml
    4. Change the value enabled="false" in the following line <collector enabled="true" name="smarts-INCHARGE-AM-PM-Install-0-metrics" next="Kafka File" type="Smarts-Collector" config="Smarts-Collector/topology/conf/smarts-INCHARGE-AM-PM-Install-0-metrics.xml" />
    5. Restart the collector process. 
Common Issues to all Products
  • SMAR-1377

    During product upgrade, patch folder is not highlighted.

  • SMAR-1569

    "-help" command installer displays following invalid options:

    • -i [gui]
    • -jvmxms <size>
    • -jvmxmx <size>
    • -add <feature_name_1> [<feature_name_2 ...]
    • -remove <feature_name_1> [<feature_name_2 ...]
    • -repair
    • -uninstall
  • SMAR-1463

    Smart Assurance products in silent mode are getting installed in root folder, when user disable or comment the user install directory (<Products>SUITE.installLocation=/opt/InCharge) in silent response file.

Known Issues in Smart Assurance Management Pack
  • SMAR-1583

    Few Log messages are tagged as ERROR in the collector log incorrectly.

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