Important:

The uninstall process reverts all files modified by the Device Services Support (DSr) Version 27.0 Hotfix 3 installation to their pre-installation state.

Only use these uninstall procedures if you are sure you want to uninstall Device Services Support (DSr) Version 27.0 Hotfix 3.

Note: In the examples in both the Install and Uninstall instructions, [Product Directory] is used; however you must substitute [Product Directory] with your actual installation directory path.
  • For both Linux you can determine your product installation directory by examining /etc/voyence.conf, and looking for the text VOYENCE_HOME.

  • For Windows, you can determine your product installation directory by accessing the Registry key at: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Voyence\Control\Configuration\VOYENCE_HOME. The following sections provide details regarding installing the hotfix in different environments: