The following are known issues in this Network Configuration Manager Device Services Support (DSr) Version 27.0 Hotfix 3 release. Unless otherwise noted, issues listed here apply to Linux, Windows environments.

CQ/ticket number

Issue

Workaround

Original Hotfix release

SR 30855404

CQECC00487503

Out of band accessible devices classes that support SNMP/TFTP to manage configurations cannot be managed by using SNMP/TFTP.

Ensure that a working read-write credential is defined and used for SNMP discovery. Without scheduling, update the credentials if the device used only a read-only credential, since this is insufficient for configuration management by this protocol combination.

12.0.0

HF5 Build 385

CQECC00495460

Devices using SCP for configuration change may require an administrator user account for configuration file transfers to succeed. If an administrator account is not used, configuration pulls and pushes can result in a failed job.

Note: : The error message for a failed job of this type may not properly describe the lack of device account privilege necessary.

To determine if an administrator account is required for a specific device, perform the configuration file transfer manually from the device server managing the device.

12.0.0

HF12 Build 784

CQECC00533972

The Hotfix Uninstaller does not update the Help > About dialog box with the correct hotfix number on Windows platform.

There is no workaround for the issue.

12.0.0

HF13 Build 863

CQECC00634200

The F5 D39 device discovery passes using SNMP, but the discovery fails using Term.

There is no workaround for the issue.

13.0 HF 1 Build 30

CQECC00637458

During discovery of devices, Juniper WXC devices are discovered by Samsung Router device class, although the device class list does not include the Juniper WXC device class.

Juniper WXC device class must be added to the device class list so that Juniper WXC devices are discovered by Juniper WXC device class.

13.0 HF 16 Build 130

CQECC00640576

CQECC00638268

After running an operating system upgrade on Alcatel EFM devices, sometimes, Network Configuration Manager incorrectly displays that the upgrade has failed even though the operating system was successfully upgraded on the device.

There is no workaround for the issue.

14.0 HF 18

Build 43

CQECC00640720

During a pull operation to view the system properties of Covaro device, the serial number is not displayed in NCM.

There is no workaround for the issue.

14.0 HF 18

Build 43

CQECC00642312

During a pull operation on Overture devices to view the interfaces, the Infotype for all the interfaces that are pulled shows as Generic type.

This issue will be addressed in the future releases.

15.0 HF 1 Build 51

CQECC00642503

SNMP support is enabled in the device driver for Adtran Total Access 924e even though the device does not support SNMP.

NCM will support SNMP for the device if the device supports SNMP.

15.0 HF 1 Build 51

TASC 303409

IAP Certifications

Model name will be displayed as VirtualControllerIAP when the Aruba IAP device is in virtual controller mode and the exact model of the IAP will not be displayed. Certain device specific information might not be pulled

There is no workaround for this behaviour. Recertification can be done if more information is received on the VirtualControllerIAP environment.

DSR 22.0 HF2 Build 13

IS-12026

Error while installing DSr on Windows platform.Error Message : “Windows error 2 occured while loading Java vm”.

During DSr installation on Windows platform, if there is an error then follow the below steps:

  1. Unzip jre folder in the following location:

    $VOYENCE_HOME/jre

  2. Open command prompt.

  3. Navigate to DSr build directory.

  4. Invoke the following command to start the installation:

    NCM_Device_Drivers_24_HF1_Windows.exe LAX_VM "c:\smarts-ncm\jre\bin\java.exe".

DSR 24.0

HF1 Build 7

IS-12026

Error while uninstalling DSr on Windows Platform.Error Message : “Windows error 2 occured while loading Java vm”.

During DSr uninstallation on Windows platform, if there is an error then follow the below steps:

  1. Unzip jre folder in the following location:

    $VOYENCE_HOME/jre

  2. Open command prompt.

  3. Navigate to the directory: $VOYENCE_HOME/software/Uninstall_Device_Driver_HF1

  4. Run the uninstall VMware Smart Assurance Network Configuration Manager Device Drivers.exe.

DSR 24.0

HF1 Build 7