Each installer will generate two log files regardless if there were errors during the install. The log files are created in the [Product Directory]/logs directory or, if no [Product Directory] was specified, the /logs directory.

  • component_install.log (also referred to as the "install" log)

    For example, the Core installer generates a NCM- 10.1.0.0-install.log file.

  • component_debug.log (also referred to as the "debug" log)

    For example, the Core installer generates a NCM- 10.1.0.0-debug.log file.

    The install log file contains a high level overview of the installation. If an error message is displayed at the end of an installer, open the install log file and search for ERROR. This will give a high level description of the error.

    The debug log file contains the stdout, stderr, and exit code from every operation in the installer. The debug log file contains a large amount of information and is often overwhelming. It is advisable to start with the install log file to find any installation errors.

    Note:

    If you are installing using Silent Mode and the install fails, only the core_debug.log file will be generated.