Perform these steps to troubleshoot the issue connections cannot be established with Smarts Tomcat Service:
Procedure
- Login to the machine where Smarts Presentation SAM is installed and check the status of tomcat service.
- Verify if the Smarts Tomcat Service is available and running.
Ensure the service is listening on port 8080(HTTP) or 8443(HTTPS).
- If the Smarts Tomcat Service is running and listening on port 8080(HTTP) or 8443(HTTPS), execute below command on the machine where EPS(eventstore) is installed. Ensure the command executes successfully.
- For HTTP, curl http://<SAM IP:8080>/smarts-edaa/msa/INCHARGE-SA-PRES/instances/ICS_User::ICS-User-admin/relationships/MemberOf?alt=json.
- For HTTPS, curl --cacert <SAM Cert file> https://<SAM IP:8443>/smarts-edaa/msa/INCHARGE-SA-PRES/instances/ICS_User::ICS-User-admin/relationships/MemberOf?alt=json.
Note: Make sure latest version of curl is installed in the machine.