Perform these steps when Connections cannot be established with the Smarts Presentation service issue observed.

Procedure

  1. Login to the machine where Smarts Presentation SAM is installed and check the status of presentation SAM service.
  2. Verify if the Smarts Presentation service is available and running.
  3. Smarts Presentation service is available and running, ensure no firewalls are running between the machine where presentation SAM and Eventstore is installed.
  4. Ensure that you have given correct Smarts Presentation SAM and port details during installation if no firewalls are running between the machine where presentation SAM and Eventstore is installed.