If "Request Timeout has happened. Please increase the timeout period” or “Gateway Timeout" message appears when you take any actions on Notifications, perform these troubleshooting steps:


  1. Use "/eps/refresh" api to increase default sam request timeout. Sample payload for changing the time.


    "doc": {

    "sam-requestTimeout": "300s"



  2. Restart Eventstore service.
  3. Configure higher timeout period in cAPI configuration(<<cAPI_Homedir>>/cAPI/config/envoy.yml) file as:

    - match: { prefix: "/eps" }

    route: { cluster: eps_cluster, timeout: 60s }

  4. Restart cAPI service.