You can create an unlimited number of paths within a policy, but it is usually easier to organize and manage smaller groups of paths in more policies.

To create an escalation path:

  1. Select the escalation policy in the administration tree.

    The Configure Escalation Policy panel appears.

  2. Create an escalation path by adding a new path or copying an existing path.

    • To create a new blank path, select Escalation > Path > New or click Add Path at the bottom of the Escalation Policy View panel.

      The Create a new Escalation Path dialog box appears.

      • To copy a path, select the path you wish to copy and select Escalation > Path > Copy.

        The Copy Escalation Path dialog box appears.


        You can only copy a path from the current policy.

  3. Type the name of the escalation path. If you are copying the path, modify it to suit your needs. “Modifying escalation policies and paths” on page 169 provides additional information.

  4. Click Edit Filter to create or modify the path filter.

    The Filtering New Path dialog box appears.

    The filter determines what notifications follow this path of the policy. Similar to the policy filter, you can specify an expression filter, an ASL filter, or both. Chapter 10, “Working with Filters,” includes information on setting up a filter.


    For most escalation paths, you should add a filter that matches active notifications to ensure that you only escalate active notifications.

  5. When you finish creating filters, click OK to close the Filtering New Path dialog box.

  6. Click OK to close the Create a new Escalation Path dialog box.

    Your path is displayed in the Configure Escalation Policy panel of the Global Manager Administration Console.

  7. Repeat this procedure for each escalation path.

    The next step is to add one or more levels to each escalation path.