An escalation path requires at least one level. You can add up to six levels to each path.
To add escalation levels:
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Right-click the path and select Level > Insert or select the path and choose Escalation > Level > Insert. The Insert Level dialog box appears.
If the escalation path already contains a level, you can control where the new level is inserted:
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To insert a new level at the end of the path, select the box at the end of the path to insert the level.
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To insert a level before an existing level, select the level that you want to insert the new level in front of to insert the level.
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Specify the duration of the level by typing a number and selecting the time unit from the list box.
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Select automated tools from the Available Tools list and move them to the Invoked Tools list. Tools are invoked immediately after a notification reaches this level. Chapter 8, “Tool Configuration for the Global Manager,” includes information on creating tools.
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Click OK to close the Insert Level dialog box.
The new level appears in the escalation path.
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Repeat these steps for each level in the escalation path.
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When the path is complete, click Apply to save the changes to the Global Manager.
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Repeat this procedure for each escalation path in the escalation policy.
After you finish an escalation policy, you can enable one or more of its paths.
