When a notification is acknowledged, an entry is appended to the notification’s Audit Log. In addition, the values of two notification attributes are set: Owner and Acknowledged. The value of the Owner attribute is set to the username of whomever acknowledged the event. The value of the Acknowledged attribute is set to TRUE.
If a notification is unacknowledged, another entry is appended to the notification’s audit log. The value of the Owner attribute is set to the VMware Smart Assurance username of whomever unacknowledged the notification and the value of the Acknowledged attribute is set to FALSE.
Auto acknowledgement is a facility designed for notifications that clear before an operator is able to acknowledge them. Usually a notification will clear shortly after it appears. Instead of requiring operators to manually acknowledge such notifications, the Global Manager automatically acknowledges unowned notifications after they remain inactive (clear) for the time specified by the AutoAcknowledgementInterval. Notifications acknowledged by the Global Manager have their Owner attribute set to SYSTEM.
After a notification is acknowledged, it is eligible for archiving. The Global Manager will not archive an active or unacknowledged notification.