Regardless of its state, a notification can be marked as Acknowledged. An operator can acknowledge a notification through the Global Console. When an operator acknowledges a notification, the operator becomes the owner of the notification. Acknowledging a notification does not change its state. If an inactive acknowledged notification is re-notified, the value of the Acknowledged attribute is set to FALSE and the value of the Owner attribute is cleared.
By default, the Global Manager automatically acknowledges cleared (inactive) and unowned notifications after 5 minutes. When Global Manager acknowledges a cleared notification, the owner is set to SYSTEM. You can configure this interval through the AutoAcknowledgementInterval.
Using a notification list, you can filter acknowledged notifications so that they do not appear in an operator’s display.
After a notification has been acknowledged and is cleared (inactive), it is eligible to be archived. An archived notification is removed from the Global Manager’s repository and written to an archive file. The notification archive file is named <global_manager>.archive and located in the BASEDIR/smarts/local/logs directory.
When a notification is archived, the Global Manager treats a recurrence of that notification as though it were the first occurrence. The value of notification attributes start over again: new First Notify time, Count starts at 1, and so on.
The Global Manager archives only notifications that are both inactive and acknowledged. You can configure the acknowledgement and archival of notifications through the AutoAcknowledgementInterval and InactiveAutoArchiveInterval settings.