VMware Smart Assurance Business Impact Manager (Business Impact Manager) extends the capabilities of Service Assurance to analyze events by calculating the business impact of events and propagating the impacts to affected business entities as discrete notifications that are linked to topology within the managed domain. The impacts are displayed in the Business Services Maps.

To accomplish its functions, Business Impact Manager includes facilities to import business entities, which consist of subscribers and service offerings. Subscriber information may include customers as well as organizations, business units, lines of business, and department entities. Service offerings include business processes. For example, a subscriber can be a customer that subscribes to an IT service offering that provides Internet access.

The imported business information can be also assigned to user-specified groups.

Additionally, Business Impact Manager provides facilities to assign weights to business entities and other elements in your topology. The weights capability allows you to prioritize critical topology and to use the prioritized information when calculating the business impact of events.