Trouble tickets are sometimes used to track notifications while the operators are working on them. If the trouble ticket tools (Open and Close programs) are configured by your administrator, you can open a trouble ticket (insert a Ticket ID number) for a notification or close a trouble ticket.

To open and close a trouble ticket for a notification, use the tools Open Trouble Ticket and Close Trouble Ticket, respectively.


Menu option names for these tools may have been modified by your administrator.