To inform your fellow operators that they can ignore a notification, you can acknowledge the notification if you have completed some corrective action for it or determined that it can be disregarded. You can acknowledge active and inactive notifications.

To acknowledge one or more notifications:

  1. In the Notification Log Console, select a notification. (To select multiple notifications, press the Ctrl key while making your selections.)

  2. Select Event > Acknowledge in the Notification Console’s Event menu. (Alternatively, right-click the notification and select the Acknowledge option from the shortcut menu.)

    The value Yes displays in the Acknowledged field.

    When a notification is acknowledged, an entry is added to its audit log. Acknowledged notifications may be archived after some period of time, depending on your Service Assurance configuration. By acknowledging a notification, you automatically take ownership of it.