Answer

You can do it with two escalation policies, and using a tag value in a user defined field.

• The first escalation policy triggers on the following conditions and executes the automatic tool:

  • STATUS == ACTIVE

  • USERDEFINED != TAG

• The second escalation policy triggers on the following conditions and clears out the tagged field:

  • STATUS == INACTIVE

  • USERDEFINED == TAG

    Then if the notification becomes active again, the criteria for the first escalation policy are met again and the automatic tool will be invoked again.