The VMware Smart Assurance Enablement Pack for Avaya is part of the VoIP Management Suite and operates in conjunction with VoIP Availability Manager. During the installation of the VoIP Management Suite, you need to select the Avaya Enablement Pack for installation. (The VMware Smart Assurance VoIP Availability Manager Installation Guide provides complete information about the installation process.)

VMware Smart Assurance VoIP Availability Manager provides discovery and monitoring of the VoIP environment. Discovery and monitoring is performed over a combination of infrastructure and applications. The infrastructure includes: Media Gateways, IP PBXs, IP phones, IP phone groups, VoIP switches and routers. The applications include the VoIP network and telephony applications and software services. The inter-dependencies between these elements are represented by the VoIP topology.

VMware Smart Assurance VoIP Availability Manager operates in conjunction with the following Smarts software:

  • VMware Smart Assurance Service Assurance Manager

    Consolidates the topology and events from underlying Domain Managers. VoIP Availability Manager also operates in conjunction with the software that is installed with Service Assurance Manager: Adapter Platform and SNMP Trap Adapter.

  • VMware Smart Assurance IP Manager

    Provides topology information about the infrastructure elements and ComputerSystems, as well as event information about whether the ComputerSystems are reachable.

  • VMware Smart Assurance VoIP Performance Manager, and VMware Smart Assurance VoIP Performance Reporter, optional

    VoIP Performance Reporter is an add-on module to VoIP Performance Manager.

    When implemented, the VoIP Performance Manager provides performance data from the infrastructure elements that enriches the analysis performed by VoIP Availability Manager.

    VoIP Performance Reporter captures and records information from multiple devices and applications throughout the Avaya VoIP network, and produces charts, graphs, and reports to help administrators visualize and understand important trends across the VoIP environment.

    The VMware Smart Assurance VoIP Management Suite Release Notes provides detailed information on interoperability with other VMware Smart Assurance products.