The VMware Smart Assurance Enablement Pack for Avaya (Avaya Enablement Pack) is a software package that discovers and monitors Avaya-specific elements in an Avaya Communication Manager Voice over IP (VoIP) environment. The package is installed with or after the installation of VMware Smart Assurance VoIP Availability Manager, and operates in conjunction with the VoIP Availability Manager. It requires a separate feature license.

The functions of the Avaya Enablement Pack include:

  • Automated discovery of the elements in an environment using SNMP querying. The product models the various hardware that can be part of an Avaya Communication Manager Voice over IP environment.

  • Automated discovery of the applications and software processes running in an Avaya Communication Manager Voice over IP environment.

  • Trap support for devices in the Avaya Communication Manager Voice over IP environment.

  • Root-cause analysis for problems in software services.

  • Redundancy group analysis. VoIP Availability Manager models redundancy groups at the system, software process, and software system levels.

  • Impact analysis within the VoIP domain and impact propagation to VoIP services.

  • Cross-domain correlation with IP connectivity problems.

  • Mapping of nonsymptomatic alarms to notifications that are passed up to the Global Console.

    The Avaya Enablement Pack discovers and monitors the following devices and services in the Avaya VoIP environment:

  • Avaya Communication Manager 3.1 and later

  • Avaya S87xx Media Server 3.1 and later

  • Avaya S8500B Media Server 3.1 and later

  • Avaya S8300 and S8400 Media Servers 3.1 and later

  • Avaya G600 and G650 Gateways 3.1 and later

  • Avaya G700 Media Gateway 3.1 and later

  • Avaya G250 and G350 Media Gateways 3.1 and later

  • Message Storage Server (MSS) (S3400 and S3500) 3.1 and later

  • Messaging Application Server (MAS) (S3400 and S3500) 3.1 and later

  • Avaya IP phones