The VMware Smart Assurance Enablement Pack for Cisco (Cisco Enablement Pack) is a software package that discovers and monitors Cisco-specific elements in a Cisco Voice over IP environment (VoIP). The Enablement Pack is installed with or after the installation of VMware Smart Assurance VoIP Availability Manager, and operates in conjunction with the VoIP Availability Manager. It requires a separate feature license.

The functions of the Cisco Enablement Pack include:

  • Automated discovery of the elements in a Cisco VoIP environment using SNMP and SOAP querying. The product models the various hardware that can be part of a Cisco VoIP environment.

  • Automated discovery of the applications and software processes running in a Cisco VoIP environment, such as Unified Communications Manager, Call Manager, Call Manager Express, CER, CRA, Unity, and Unified Contact Center Express.

  • Root-cause analysis for problems in software services.

  • Redundancy group analysis. VoIP Availability Manager models redundancy groups at the system, software process, and software system levels.

  • Impact analysis within the VoIP domain and impact propagation to VoIP services.

  • Cross-domain correlation with IP connectivity problems.

  • Mapping of non-symptomatic events to notifications that are passed up to SAM.

    The Cisco Enablement Pack discovers and monitors the following devices and services in the Cisco VoIP environment:

  • Cisco CallManager

  • Cisco Call Manager Express

  • Cisco Unified Communications Manager (CUCM)

  • Cisco Unity

  • Cisco Unity Connection

  • Cisco Unity Express

  • Unified Contact Center Enterprise (UCCE)

  • Unified Contact Center Express (UCCX)

  • Cisco Survivable Remote Site Telephony (SRST)

  • Cisco Emergency Responder (CER)

  • Cisco IP phones

    Complete information, including device models and versions, is provided in the VMware Smart Assurance VoIP Availability Manager Certification Matrix.