Deployment

A VoIP Management Suite 4.0 deployment consists of:

• One VoIP Availability Manager configured to receive from one VoIP Performance Manager

• One VoIP Performance Reporter

• The VMware Smart Assurance VoIP Integration Pack for VoIP Performance Manager

• One or more enablement packs

• One or more VMware Smart Assurance IP Manager products described in “Additional products in a VoIP Management Suite deployment” on page 14.

• All of the VMware Smart Assurance Service Assurance Manager products described in “Additional products in a VoIP Management Suite deployment” on page 14.

  In a medium-to-large deployment, VoIP Availability Manager, VoIP Performance Manager, and VoIP Performance Reporter are installed on separate hosts to eliminate a single point-of-failure and to ensure that the applications are performing optimally.

  VoIP Performance Manager must be running in order for VoIP Performance Reporter to run.

  Also, you need to satisfy these prerequisites:

• The VoIP Performance Manager must have the latest patch applied. For requirements regarding VoIP Performance Manager, consult the VMware Smart Assurance VoIP Management Suite Release Notes.

• For Cisco Unified Contact Center Enterprise (CUCCE) version 7 and later, the Cisco Contact Center SNMP Agent must be running in order for the Cisco MIB to return values for the discovery probe and for monitoring.

  The service name for this Cisco-specific agent is Cisco Contact Center SNMP Management.