The following information details existing device issues that have been discovered within other releases. In most cases, a resolution is included to address the issue.

Cisco VPN 3000

  • For the listed software versions, the VPN Concentrator can fail pulls and pushes if an FTP session to the device is changed to a different directory than the default / directory.

    • Push/pull failures due to the above problem can be verified with manual FTP sessions to the device being unable to list or transfer files. The pwd command reports the correct directory.

    • The above failures will show up as failed pull or push jobs in the Scheduler, with a failed credentials error. The credentials will succeed for a Test Credentials job.

    • To correct this condition, access the device with an FTP client, login, and issue cd /. After logging out, retry the failed operation.